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Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4260

Confluence + JIRA Servicedesk > Linked JIRA issues are dead to Servicedesk Portal customers

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using JIRA, JIRA Servicedesk and Confluence, with Confluence also serving as a knowlegde base for our customers at the Servicedesk.

      In Confluence it is possible to use JIRA links, powerful and useful! However, if one uses such a link in a Confluence space accessible to customers (who can only access the Servicedesk Portal) the JIRA links are dead to them. This is not well understood by our customers and does limit the combined power of Confluence and JIRA Servicedesk greatly.

      What would make the combination of JIRA Servicedesk and Confluence much more powerfull would be an extra authentication step with JIRA links in Confluence;

      • if a person has user-access to JIRA, wave through
      • if a person has SD-customer-portal acces, send through to the customer portal view
      • If a person has no JIRA access, show notification 'you are not authorised'

      If this would become possible, we could use the JIRA-macro's in Confluence for a great many more purposes;

      • Release notes
      • Customer specific reports
      • Interactive link in Questions (e.g. the following ticket has been created based on this discussion)
      • ... etc.

      "Workaround" is to include the SD-portal link in Confluence, but this is a) no JIRA-link and b) not interactive

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4260

            Confluence + JIRA Servicedesk > Linked JIRA issues are dead to Servicedesk Portal customers

              • Icon: Suggestion Suggestion
              • Resolution: Low Engagement
              • None
              • None
              • None
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                We are using JIRA, JIRA Servicedesk and Confluence, with Confluence also serving as a knowlegde base for our customers at the Servicedesk.

                In Confluence it is possible to use JIRA links, powerful and useful! However, if one uses such a link in a Confluence space accessible to customers (who can only access the Servicedesk Portal) the JIRA links are dead to them. This is not well understood by our customers and does limit the combined power of Confluence and JIRA Servicedesk greatly.

                What would make the combination of JIRA Servicedesk and Confluence much more powerfull would be an extra authentication step with JIRA links in Confluence;

                • if a person has user-access to JIRA, wave through
                • if a person has SD-customer-portal acces, send through to the customer portal view
                • If a person has no JIRA access, show notification 'you are not authorised'

                If this would become possible, we could use the JIRA-macro's in Confluence for a great many more purposes;

                • Release notes
                • Customer specific reports
                • Interactive link in Questions (e.g. the following ticket has been created based on this discussion)
                • ... etc.

                "Workaround" is to include the SD-portal link in Confluence, but this is a) no JIRA-link and b) not interactive

                        Unassigned Unassigned
                        abe5bbff0964 hajo.van.ravenswaay
                        Votes:
                        4 Vote for this issue
                        Watchers:
                        5 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                            Unassigned Unassigned
                            abe5bbff0964 hajo.van.ravenswaay
                            Votes:
                            4 Vote for this issue
                            Watchers:
                            5 Start watching this issue

                              Created:
                              Updated:
                              Resolved: