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  1. Jira Service Management Data Center
  2. JSDSERVER-4260

Confluence + JIRA Servicedesk > Linked JIRA issues are dead to Servicedesk Portal customers

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We are using JIRA, JIRA Servicedesk and Confluence, with Confluence also serving as a knowlegde base for our customers at the Servicedesk.

      In Confluence it is possible to use JIRA links, powerful and useful! However, if one uses such a link in a Confluence space accessible to customers (who can only access the Servicedesk Portal) the JIRA links are dead to them. This is not well understood by our customers and does limit the combined power of Confluence and JIRA Servicedesk greatly.

      What would make the combination of JIRA Servicedesk and Confluence much more powerfull would be an extra authentication step with JIRA links in Confluence;

      • if a person has user-access to JIRA, wave through
      • if a person has SD-customer-portal acces, send through to the customer portal view
      • If a person has no JIRA access, show notification 'you are not authorised'

      If this would become possible, we could use the JIRA-macro's in Confluence for a great many more purposes;

      • Release notes
      • Customer specific reports
      • Interactive link in Questions (e.g. the following ticket has been created based on this discussion)
      • ... etc.

      "Workaround" is to include the SD-portal link in Confluence, but this is a) no JIRA-link and b) not interactive

            [JSDSERVER-4260] Confluence + JIRA Servicedesk > Linked JIRA issues are dead to Servicedesk Portal customers

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011742 ] New: JAC Suggestion Workflow 3 [ 3649301 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665933 ] New: JAC Suggestion Workflow [ 3011742 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324052 ] New: Confluence Workflow - Public Facing v4 [ 2665933 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]

            Dixie Hall added a comment -

            This would be very helpful!

            Dixie Hall added a comment - This would be very helpful!
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052575 ] New: JSD Suggestion Workflow - TEMP [ 2324052 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048096 ] New: JSD Suggestion Workflow [ 2052575 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1596095 ] New: JSD Suggestion Workflow - TEMP [ 2048096 ]

              Unassigned Unassigned
              abe5bbff0964 hajo.van.ravenswaay
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: