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Bug
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Resolution: Unresolved
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Low
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None
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None
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18
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Severity 3 - Minor
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1
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NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.
Got this trying to load the dashboard: (See attached logs.rtf)
org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.servicedesk.internal.api.onboarding.ServiceDeskMenuRemovalOnboardingService)(objectClass=com.atlassian.servicedesk.internal.api.onboarding.ServiceDeskMenuRemovalOnboardingService))] unavailable at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:404) [?:?] at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?] at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE] at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE] ...... (see attached logs.rtf)
- is resolved by
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- Gathering Impact
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- is cloned from
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JDEV-34403 Failed to load
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[JSDSERVER-4189] Dashboard doesn't load when SD is being restarted
This caused one of our nodes in Data Center to almost crash this morning.
In our review of all nodes this is a recurring issue.
This bug was acknowledged more than 8 YEARS ago.
No movement, no workaround, no assignee, no real changes in several years ....
Is error also exists in Jira Software 7.13.0, on a clean postgreSQL-db, when clicking "import from other", "cancel", "cog-symbol" ... "restore" (from last backup.zip from 7.13.0).
Hi Bartosz, this would be the latest JSD available ie 3.16. We're working on deploying Jira and JSD to Azure. We deploy JSD onto a cluster with preloaded Trial licence, supplied Admin credentials, configure DB etc and when accessed for the first time, the user gets the Welcome screen, creates sample project, gets the 502 Server Error page. Reloading the page and then reindexing the user sees the created project so is not a blocker but ugly. Running the Log Analyzer gave me a link to this page.
smontgomery in what version of JSD have you encountered this issue?
This also happens when you startup JSD for the first time and create a sample project from the Welcome screen. I wouldn't imagine this is a good first impression for the customer...
Deborah Mayoral
added a comment - I am not able to load my dashboard please advise. Thanks. SD is an abbreviation for Service Desk.
Answers is a good place to ask this question, as you have. Another way of getting help is to contact your system administrator in your company or, if that's you, contacting Atlassian Support at support.atlassian.com
Regards,
Eric
Hi,
I can not load the Dashboard on Network, and dont know is this issue my Problem? i has this Problem with the Protocol scan
My Question to my Problem
https://answers.atlassian.com/questions/31659766/dashboard-dont-load-
Kieth - We were seeing the Dashboard doesn't load when SD is being restarted error in Jira Data Center as well. The error in the logs was: "Job runner key 'jira-migration-access-log-processing-job-key' is not registered"
Our solution was to turn off the Jira Cloud Migration Assistant app in the Administration --> Manage apps tab.
We found the error for the jira-migration Services under System Administration:
The errors for our services that were failing looked like the following:
After we disabled the Jira Cloud Migration Assistant app, we stopped seeing this error in the logs (even though the service continues to run as scheduled) and we also stopped seeing the emails with the error message:
Hope this helps.