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  1. Jira Service Management Data Center
  2. JSDSERVER-4189

Dashboard doesn't load when SD is being restarted

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Got this trying to load the dashboard: (See attached logs.rtf)

       

       

      org.eclipse.gemini.blueprint.service.ServiceUnavailableException: service matching filter=[(&(objectClass=com.atlassian.servicedesk.internal.api.onboarding.ServiceDeskMenuRemovalOnboardingService)(objectClass=com.atlassian.servicedesk.internal.api.onboarding.ServiceDeskMenuRemovalOnboardingService))] unavailable
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceDynamicInterceptor.getTarget(ServiceDynamicInterceptor.java:404) [?:?]
	at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60) [?:?]
	at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:179) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:133) [spring-aop-4.1.6.RELEASE.jar:4.1.6.RELEASE]
	

......

(see attached logs.rtf)

       

        1. logs.rtf
          41 kB
          Alex Cooksey

            [JSDSERVER-4189] Dashboard doesn't load when SD is being restarted

            SET Analytics Bot made changes -
            Support reference count Original: 17 New: 18
            SET Analytics Bot made changes -
            Support reference count Original: 16 New: 17
            Marc Dacanay made changes -
            Labels Original: qe New: qe ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954951 ]
            Benjamin Suess made changes -
            Link New: This issue is resolved by JRASERVER-77729 [ JRASERVER-77729 ]

            Mike Pickard added a comment -

            Kieth - We were seeing the Dashboard doesn't load when SD is being restarted error in Jira Data Center as well. The error in the logs was: "Job runner key 'jira-migration-access-log-processing-job-key' is not registered"

            Our solution was to turn off the Jira Cloud Migration Assistant app in the Administration --> Manage apps tab.

            We found the error for the jira-migration Services under System Administration:

            1. Go to Admin --> System
            2. Select the Scheduler details tab on the left pane
            3. Under Scheduler Administration, search for jira-migration

            The errors for our services that were failing looked like the following:

            After we disabled the Jira Cloud Migration Assistant app, we stopped seeing this error in the logs (even though the service continues to run as scheduled) and we also stopped seeing the emails with the error message:

            Hope this helps.

             

            Mike Pickard added a comment - Kieth - We were seeing the Dashboard doesn't load when SD is being restarted error in Jira Data Center as well. The error in the logs was: " Job runner key 'jira-migration-access-log-processing-job-key' is not registered " Our solution was to turn off the Jira Cloud Migration Assistant app in the Administration --> Manage apps tab. We found the error for the jira-migration Services under System Administration: Go to Admin --> System Select the Scheduler details tab on the left pane Under Scheduler Administration, search for jira-migration The errors for our services that were failing looked like the following: After we disabled the Jira Cloud Migration Assistant app, we stopped seeing this error in the logs (even though the service continues to run as scheduled) and we also stopped seeing the emails with the error message: Hope this helps.  

            Keith added a comment -

            This caused one of our nodes in Data Center to almost crash this morning.
            In our review of all nodes this is a recurring issue.
            This bug was acknowledged more than 8 YEARS ago. 
            No movement, no workaround, no assignee, no real changes in several years ....

            Keith added a comment - This caused one of our nodes in Data Center to almost crash this morning. In our review of all nodes this is a recurring issue. This bug was acknowledged more than 8 YEARS ago.  No movement, no workaround, no assignee, no real changes in several years ....
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              Unassigned Unassigned
              edalgliesh Eric Dalgliesh
              Affected customers:
              39 This affects my team
              Watchers:
              31 Start watching this issue

                Created:
                Updated: