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  1. Jira Service Management Data Center
  2. JSDSERVER-4174

Ability to Hide Status Change Log in Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • None
    • 12
    • 5
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      In some cases:

      • customers may only be interested in knowing the current status of their requests together with updated comments from support team
        OR
      • support team prefers the status change log to be hidden as a lot of status changes might be involved without comments

      the reason is the status change log may become unnecessarily lengthy after some time, distracting customers from the really important content

      this is currently not configurable in JIRA Service Desk, and the status change log is always visible in the customer portal

      Suggestion

      Add the ability to show/hide status change log in customer portal, in a way that the current status is always available (next to the title/summary of the request) but the status change log can be shown/hidden:

        1. status.png
          status.png
          42 kB

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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                Created:
                Updated: