-
Suggestion
-
Resolution: Unresolved
-
None
-
5
-
5
-
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
Summary
In some cases:
- customers may only be interested in knowing the current status of their requests together with updated comments from support team
OR - support team prefers the status change log to be hidden as a lot of status changes might be involved without comments
the reason is the status change log may become unnecessarily lengthy after some time, distracting customers from the really important content
this is currently not configurable in JIRA Service Desk, and the status change log is always visible in the customer portal
Suggestion
Add the ability to show/hide status change log in customer portal, in a way that the current status is always available (next to the title/summary of the request) but the status change log can be shown/hidden:
- derived from
-
- Closed
- relates to
-
- Not Being Considered
- links to
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSDSERVER-4174] Ability to Hide Status Change Log in Customer Portal
We would like to deactivate the "Activity" section on a project basis as some projects need to display the information, others want to hide it.
I completely agree that this should be something that Atlassian should support. It's good to know work is being done on an issue but we should at least be able to filter out how much we allow them to see.
It's ridiculous that this isn't a feature! I should be able to control everything that my customers can see. This needs to be fixed
+1...Please. In general the more flexible you can make what is displayed to clients the better in general. TY
A workaround, if you know your way around CSS is to create aplugin with a custom style sheet and add:
.status-update {
display: none;
}
There is a plugin for adding CSS to the portal here as well - https://marketplace.atlassian.com/apps/1220685/css-portal-styler-for-jira-service-desk?hosting=server&tab=overview
Note: this could break things down the road. Best would be a supported option from Atlassian.
We have many steps with our automation that we do not wish to display because those are "noise" for our client
+1