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  1. Jira Service Management Data Center
  2. JSDSERVER-4166

Ability to retrieve mail from File System instead of POP or IMAP

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      As the administrator of JIRA Service Desk, I would like the ability to configure the Service Desk mail channel to retrieve mail from the local file system.

      The JIRA Core mail handlers are able to retrieve mail from the local file system but these mail handlers are not able to bypass the license and permission requirements so that customers can create and comment issues.

            [JSDSERVER-4166] Ability to retrieve mail from File System instead of POP or IMAP

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012878 ] New: JAC Suggestion Workflow 3 [ 3647585 ]
            Deyves (Inactive) made changes -
            Link New: This issue duplicates JSDSERVER-1807 [ JSDSERVER-1807 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665013 ] New: JAC Suggestion Workflow [ 3012878 ]
            SET Analytics Bot made changes -
            Support reference count Original: 4 New: 5
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Votes:
              2 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: