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  1. Jira Service Management Data Center
  2. JSDSERVER-4138

Preserve font color formatting in tickets created through email in Service Desk

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • 3.2.1
    • None
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Our SASS service sends email/alerts to JIRA Service desk.  The alerts include HTML formatted text in red, bold, tables..etc.  However, a lot of these formatting are stripped away when JIRA Service Desk creates the ticket and important information are lost.  I am hoping this issue can be addressed soon as it's very important in our business use case to be able to preserve such formatting.  We are specifically looking for font color to be preserved.

       

      Example of HTML color formatting:

      <td BGCOLOR=#FF0000>

          Form Name

            [JSDSERVER-4138] Preserve font color formatting in tickets created through email in Service Desk

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011721 ] New: JAC Suggestion Workflow 3 [ 3649261 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665054 ] New: JAC Suggestion Workflow [ 3011721 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322446 ] New: Confluence Workflow - Public Facing v4 [ 2665054 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053903 ] New: JSD Suggestion Workflow - TEMP [ 2322446 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049161 ] New: JSD Suggestion Workflow [ 2053903 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1586152 ] New: JSD Suggestion Workflow - TEMP [ 2049161 ]
            jonah (Inactive) made changes -
            Description Original: Our SASS service sends email/alerts to JIRA Service desk.  The alerts include HTML formatted text in red, bold, tables..etc.  However, a lot of these formatting are stripped away when JIRA Service Desk creates the ticket and important information are lost.  I am hoping this issue can be addressed soon as it's very important in our business use case to be able to preserve such formatting.  We are specifically looking for font color to be preserved.

             

            Example of HTML color formatting:

            <td BGCOLOR=#FF0000>             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4138].
              {panel}

            Our SASS service sends email/alerts to JIRA Service desk.  The alerts include HTML formatted text in red, bold, tables..etc.  However, a lot of these formatting are stripped away when JIRA Service Desk creates the ticket and important information are lost.  I am hoping this issue can be addressed soon as it's very important in our business use case to be able to preserve such formatting.  We are specifically looking for font color to be preserved.

             

            Example of HTML color formatting:

            <td BGCOLOR=#FF0000>
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4138 [ JSDCLOUD-4138 ]
            Matthew McMahon (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]
            Matthew McMahon (Inactive) made changes -
            Fix Version/s New: 3.2.1 [ 63441 ]
            Fix Version/s Original: 3.3.0 [ 61746 ]

              Unassigned Unassigned
              9c065c335b0c Shirley Tung
              Votes:
              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: