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  1. Jira Service Management Data Center
  2. JSDSERVER-4136

Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.

      Welcome to the Help Center

      It looks like you don't have access to this Help Center. If possible, please try contacting us another way.

      Suggested Solution

      Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

            [JSDSERVER-4136] Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010461 ] New: JAC Suggestion Workflow 3 [ 3647592 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665983 ] New: JAC Suggestion Workflow [ 3010461 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324942 ] New: Confluence Workflow - Public Facing v4 [ 2665983 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053037 ] New: JSD Suggestion Workflow - TEMP [ 2324942 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048054 ] New: JSD Suggestion Workflow [ 2053037 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1585914 ] New: JSD Suggestion Workflow - TEMP [ 2048054 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition
            If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.
            {quote}
            h3. Welcome to the Help Center
            It looks like you don't have access to this Help Center. If possible, please try contacting us another way.
            {quote}

            h3. Suggested Solution
            Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4136].
              {panel}

            h3. Problem Definition
            If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.
            {quote}
            h3. Welcome to the Help Center
            It looks like you don't have access to this Help Center. If possible, please try contacting us another way.
            {quote}

            h3. Suggested Solution
            Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              5 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: