Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4136

Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

XMLWordPrintable

    • 4

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.

      Welcome to the Help Center

      It looks like you don't have access to this Help Center. If possible, please try contacting us another way.

      Suggested Solution

      Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

              Unassigned Unassigned
              michin Michelle Chin (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: