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  1. Jira Service Management Data Center
  2. JSDSERVER-4136

Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

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    • Suggestion
    • Resolution: Low Engagement
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    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.

      Welcome to the Help Center

      It looks like you don't have access to this Help Center. If possible, please try contacting us another way.

      Suggested Solution

      Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

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          Suggestion - JSDCLOUD-4136 Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

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              Unassigned Unassigned
              michin Michelle Chin
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              Dates

                Created:
                Updated:
                Resolved:

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