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Jira Service Management Data CenterProject Type: software

Jira Service Management Data Center

Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4136

Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • 3
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.

      Welcome to the Help Center

      It looks like you don't have access to this Help Center. If possible, please try contacting us another way.

      Suggested Solution

      Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

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            IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
            Uploaded image for project: 'Jira Service Management Data Center'
            1. Jira Service Management Data Center
            2. JSDSERVER-4136

            Misleading message in Help Center if there's no Service Desk project created "It looks like you don't have access to this Help Center."

            XMLWordPrintable

              • Icon: Suggestion Suggestion
              • Resolution: Low Engagement
              • None
              • None
              • 3
              • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

                NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

                Problem Definition

                If there's no Service Desk project created in JIRA, user will see a message below when viewing the Help Center. The message is misleading sometimes.

                Welcome to the Help Center

                It looks like you don't have access to this Help Center. If possible, please try contacting us another way.

                Suggested Solution

                Instead of a message sounding like a permission issue, please indicate the real problem i.e. no Service Desk project found.

                        Unassigned Unassigned
                        michin Michelle Chin
                        Votes:
                        5 Vote for this issue
                        Watchers:
                        2 Start watching this issue

                          Created:
                          Updated:
                          Resolved:

                              Unassigned Unassigned
                              michin Michelle Chin
                              Votes:
                              5 Vote for this issue
                              Watchers:
                              2 Start watching this issue

                                Created:
                                Updated:
                                Resolved: