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  1. Jira Service Management Data Center
  2. JSDSERVER-4131

To Add Created Time Column For SD Queues

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently it is not possible to list tickets in the queue to be sorted according to Created Time. It is only possible to sort according to Created Date only.
      Or apart from that a column with tittle of Created time is not available. In case user is interested to have such information displayed.

      Suggested Solution

      To add a column as Created Time.

        1. queues_for_jsd_intenso.png
          queues_for_jsd_intenso.png
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            [JSDSERVER-4131] To Add Created Time Column For SD Queues

            Tomáš Vrabec [neresit.cz] added a comment -

            Thats crazy  service desk tool, which cannot show the time in queue. Out of the words  

            Tomáš Vrabec [neresit.cz] added a comment - Thats crazy  service desk tool, which cannot show the time in queue. Out of the words  

            Pooja added a comment -

            ++1, our client has same issue

            Pooja added a comment - ++1, our client has same issue

            matan.g added a comment -

            same here. 

            matan.g added a comment - same here. 

            John Vega added a comment -

            Plus one, this would be very nice to have. 

            John Vega added a comment - Plus one, this would be very nice to have. 

            Guillaume added a comment -

            really need this. it is mandatory .

            Guillaume added a comment - really need this. it is mandatory .

            AMO added a comment -

            Odd.  It's obviously tracking the time because I can hover over the "Created" column and it will display a popup that includes the time.  We've only been using Service Desk for a few months and I can't tell you how many times we go "it doesn't do that out of the box? crazy.."

            AMO added a comment - Odd.  It's obviously tracking the time because I can hover over the "Created" column and it will display a popup that includes the time.  We've only been using Service Desk for a few months and I can't tell you how many times we go "it doesn't do that out of the box? crazy.."

            Hendrik Neumann added a comment -

            Even though I understand that time is included in the sorting, I would love to have it displayable.

            Hendrik Neumann added a comment - Even though I understand that time is included in the sorting, I would love to have it displayable.

            Carl Hendrix added a comment -

            Honestly, how is this not an OoTb feature?

            Carl Hendrix added a comment - Honestly, how is this not an OoTb feature?

            Shamrock IT Business added a comment -

            Please add this as a option

            Shamrock IT Business added a comment - Please add this as a option

            EDV SCKAT added a comment -

            My fault, we have a plugin with a very similar name, which handles queues collapse ... if both work together we might give it a try

            EDV SCKAT added a comment - My fault, we have a plugin with a very similar name, which handles queues collapse ... if both work together we might give it a try

            Katarzyna Pawlak [Deviniti] added a comment -

            Hi Rudolf,

            Add "Created" as a new column in your queue - as I presented on the previous screen.

            If you still don't see what you want, please raise a ticket on our Customer Portal.

            Cheers,

            Kate

            Katarzyna Pawlak [Deviniti] added a comment - Hi Rudolf, Add "Created" as a new column in your queue - as I presented on the previous screen. If you still don't see what you want, please raise a ticket on our Customer Portal . Cheers, Kate

            EDV SCKAT added a comment -

            we have your plugin, but how does it help me to SHOW the TIME?

            we dont wanna sort, we wanna see the time!

            EDV SCKAT added a comment - we have your plugin, but how does it help me to SHOW the TIME? we dont wanna sort, we wanna see the time!

            Katarzyna Pawlak added a comment -

            @ Andrew Sharpe, @ Rodney Hee, @Sam Omidi, and all. I want to proudly announce that our Queues for Jira Service Desk app solves this problem. Using this app, you can sort columns in queue, so in the easy way you can add column "Created" and sort them by date and time by one click (see attachment). This app is available for both Jira Server and Jira Cloud. Please check it on the Marketplace.

            If you have any question, don’t hesitate to e-mail us at contact@intenso.support

             

            https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/server/overview

            Best regards,

            Katarzyna

            Katarzyna Pawlak added a comment - @  Andrew Sharpe , @  Rodney Hee , @Sam Omidi, and all. I want to proudly announce that our Queues for Jira Service Desk app solves this problem. Using this app, you can sort columns in queue, so in the easy way you can add column "Created" and sort them by date and time by one click (see attachment). This app is available for both Jira Server and Jira Cloud. Please check it on the Marketplace. If you have any question, don’t hesitate to e-mail us at contact@intenso.support   https://marketplace.atlassian.com/plugins/com.intenso.jira.queues-extension/server/overview Best regards, Katarzyna

            Andrew Sharpe added a comment -

            As a workaround we set the value of the "Day/Month/Year Format" field in /secure/admin/LookAndFeel!default.jspa

            dd/MMM/yy h:mm a

            This should be considered a workaround at best since it's a global setting, it would be preferable if SD allowed configuring these fields.

            Andrew Sharpe added a comment - As a workaround we set the value of the "Day/Month/Year Format" field in /secure/admin/LookAndFeel!default.jspa dd/MMM/yy h:mm a This should be considered a workaround at best since it's a global setting, it would be preferable if SD allowed configuring these fields.

            Rodney Hee added a comment -

            The problem description is not quite correct. Queues actually do sort by date AND time. We just wish for the time to be a displayable in addition to the date in the Queue column for the Created and Updated fields.

            Rodney Hee added a comment - The problem description is not quite correct. Queues actually do sort by date AND time. We just wish for the time to be a displayable in addition to the date in the Queue column for the Created and Updated fields.

              Unassigned Unassigned
              somidi Sam Omidi (Inactive)
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                Created:
                Updated: