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  1. Jira Service Management Data Center
  2. JSDSERVER-4059

Create JQL Functions for SLA metrics based on a specific timeframe.

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • SLA
    • 4
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As a JIRA Service Desk Administrator, or Agent, I would like to be able to get more specific details about issues that breached specific SLA metrics.

      Currently JQL lends itself to searching for issues based on given criteria, but currently, no function exists to be able to break down breached issues that breached within a given timeframe.

      Suggested Solution

      Create a few JQL functions that handle AFTER, BEFORE, DURING date operations so that issues that have breached within those times can be easily identified and added to filters, subscriptions, etc.

      Workaround

      No workaround currently exists for this product limitation.

          Form Name

            [JSDSERVER-4059] Create JQL Functions for SLA metrics based on a specific timeframe.

              Unassigned Unassigned
              majones Matt Jones (Inactive)
              Votes:
              19 Vote for this issue
              Watchers:
              9 Start watching this issue

                Created:
                Updated: