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  1. Jira Service Management Cloud
  2. JSDCLOUD-4059

Create JQL Functions for SLA metrics based on a specific timeframe.

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As a JIRA Service Desk Administrator, or Agent, I would like to be able to get more specific details about issues that breached specific SLA metrics.

      Currently JQL lends itself to searching for issues based on given criteria, but currently, no function exists to be able to break down breached issues that breached within a given timeframe.

      Suggested Solution

      Create a few JQL functions that handle AFTER, BEFORE, DURING date operations so that issues that have breached within those times can be easily identified and added to filters, subscriptions, etc.

      Workaround

      No workaround currently exists for this product limitation.

            [JSDCLOUD-4059] Create JQL Functions for SLA metrics based on a specific timeframe.

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              Unassigned Unassigned
              majones Matt Jones (Inactive)
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                Created:
                Updated: