Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4043

Ability to re-order request type categories on the customer portal

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem description

      Currently, request type categories will get displayed in alphabetical order on the customer portal.
      Some of these categories are used much more than others, making an alphabetical ordering less efficient.

      Suggestion

      It would make it more convenient to have the ability to order the sequence of request type categories in which they appear.

            [JSDSERVER-4043] Ability to re-order request type categories on the customer portal

            lingbo (Inactive) added a comment -

            Hi everyone,
            JIRA Service Desk 3.2 has been released and this feature is included in version 3.2. It's not possible to reorder request type groups. Details for this version can be found in the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html.

            Cheers,
            Lingbo
            JIRA Service Desk team

            lingbo (Inactive) added a comment - Hi everyone, JIRA Service Desk 3.2 has been released and this feature is included in version 3.2. It's not possible to reorder request type groups. Details for this version can be found in the release notes: https://confluence.atlassian.com/servicedesk/jira-service-desk-3-2-x-release-notes-830281732.html. Cheers, Lingbo JIRA Service Desk team

              Unassigned Unassigned
              mnassette MJ (Inactive)
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: