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  1. Jira Service Management Data Center
  2. JSDSERVER-4043

Ability to re-order request type categories on the customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem description

      Currently, request type categories will get displayed in alphabetical order on the customer portal.
      Some of these categories are used much more than others, making an alphabetical ordering less efficient.

      Suggestion

      It would make it more convenient to have the ability to order the sequence of request type categories in which they appear.

            [JSDSERVER-4043] Ability to re-order request type categories on the customer portal

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011426 ] New: JAC Suggestion Workflow 3 [ 3646684 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664261 ] New: JAC Suggestion Workflow [ 3011426 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324218 ] New: Confluence Workflow - Public Facing v4 [ 2664261 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053025 ] New: JSD Suggestion Workflow - TEMP [ 2324218 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048042 ] New: JSD Suggestion Workflow [ 2053025 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1580178 ] New: JSD Suggestion Workflow - TEMP [ 2048042 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem description
            Currently, request type categories will get displayed in alphabetical order on the customer portal.
            Some of these categories are used much more than others, making an alphabetical ordering less efficient.

            h3. Suggestion
            It would make it more convenient to have the ability to order the sequence of request type categories in which they appear.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-4043].
              {panel}

            h3. Problem description
            Currently, request type categories will get displayed in alphabetical order on the customer portal.
            Some of these categories are used much more than others, making an alphabetical ordering less efficient.

            h3. Suggestion
            It would make it more convenient to have the ability to order the sequence of request type categories in which they appear.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-4043 [ JSDCLOUD-4043 ]
            shihab made changes -
            Link New: This issue duplicates JSD-156 [ JSD-156 ]
            lingbo (Inactive) made changes -
            Fix Version/s New: 3.2.0 [ 61190 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

              Unassigned Unassigned
              mnassette MJ (Inactive)
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                Created:
                Updated:
                Resolved: