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  1. Jira Service Management Data Center
  2. JSDSERVER-3995

Ability to notify customers when issue is moved between projects.

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
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    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Customer wants to send out an email notice when a Jira issues is moved from one Service Desk project to another.

          Form Name

            [JSDSERVER-3995] Ability to notify customers when issue is moved between projects.

            Charlie Marriott added a comment -
            Atlassian Update – 11 Jan 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 11 Jan 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            Vladimir Horev [Raley] added a comment -

            You can get the notification about issue moved using our add-on Jirassimo Notifications  The configuration is trivial, but let us know should you need any assistance.

            Vladimir Horev [Raley] added a comment - You can get the notification about issue moved using our add-on Jirassimo Notifications   The configuration is trivial, but let us know should you need any assistance.

            Jeoff Dafforn added a comment -

            We have our service desks aligned with our internal departments and we need our customers to know that a given issue was moved from one department to another. Thanks.

            Jeoff Dafforn added a comment - We have our service desks aligned with our internal departments and we need our customers to know that a given issue was moved from one department to another. Thanks.

              Unassigned Unassigned
              epereira@atlassian.com bpevandro (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: