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  1. Jira Service Management Data Center
  2. JSDSERVER-3985

Hide permissions warning to all but administrators

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We need to be able to hide the permissions warning from all but the Administrators of a Service Desk project.

      This is because our service desk agents should not be concerned at all with how it's setup. They'll know they're notto log time against a ticket if the option is not there. Additionally, it is perfectly valid to disable a customer/agent the ability to diable certain functions.

      Obviously, it is nice to have this notice for incorrect permissions configuration, but ultimately, if the Administrator makes the change knowingly, why should the agents see the notice in the first place?

          Form Name

            [JSDSERVER-3985] Hide permissions warning to all but administrators

            Charlie Marriott added a comment -
            Atlassian Update – 1 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 1 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Jira Service Management, Server & Data Center

            MK added a comment - - edited

            Only Jira Admin should see this message, we need to hide this for project admins or at least have an option to toggle between show/hide this from Project admins.

            MK added a comment - - edited Only Jira Admin should see this message, we need to hide this for project admins or at least have an option to toggle between show/hide this from Project admins.

            Bugra Ceylan added a comment -

            Agents shouldn't see any permission level errors, administrators also need option to ignore or dismiss.

            Bugra Ceylan added a comment - Agents shouldn't see any permission level errors, administrators also need option to ignore or dismiss.

            Henk Keuris added a comment -

            To me, if a service desk agent sees that message, they freak out a bit (cause its red and a popup). To them, this is the end of the world, not something you can just ignore. Please fix this?

            Henk Keuris added a comment - To me, if a service desk agent sees that message, they freak out a bit (cause its red and a popup). To them, this is the end of the world, not something you can just ignore. Please fix this?

            Marc Malan added a comment -

            I agree, if you change permissions you do it for a reason as an admin. If a warning is sent out it should be sent to the admins only.

            Marc Malan added a comment - I agree, if you change permissions you do it for a reason as an admin. If a warning is sent out it should be sent to the admins only.

            Tim Eddelbüttel added a comment - - edited

            I use css to hide the message.

            Tim Eddelbüttel added a comment - - edited I use css to hide the message.

            Matthew Daize added a comment -

            I'm thinking this might be more of a bug than not.

            Our service desk team is also seeing this error – even though it's not related to their role, nor would they have permissions to change the permissions.

            Matthew Daize added a comment - I'm thinking this might be more of a bug than not. Our service desk team is also seeing this error – even though it's not related to their role, nor would they have permissions to change the permissions.

              Unassigned Unassigned
              e60cee3f62db Matthew Daize
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                Created:
                Updated:
                Resolved: