Details
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Suggestion
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Resolution: Low Engagement
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None
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2
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Description
NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
We need to be able to hide the permissions warning from all but the Administrators of a Service Desk project.
This is because our service desk agents should not be concerned at all with how it's setup. They'll know they're notto log time against a ticket if the option is not there. Additionally, it is perfectly valid to disable a customer/agent the ability to diable certain functions.
Obviously, it is nice to have this notice for incorrect permissions configuration, but ultimately, if the Administrator makes the change knowingly, why should the agents see the notice in the first place?
Attachments
Issue Links
- relates to
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JSDCLOUD-3985 Hide permissions warning to all but administrators
- Gathering Interest