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  1. Jira Service Management Cloud
  2. JSDCLOUD-3985

Hide permissions warning to all but administrators

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We need to be able to hide the permissions warning from all but the Administrators of a Service Desk project.

      This is because our service desk agents should not be concerned at all with how it's setup. They'll know they're notto log time against a ticket if the option is not there. Additionally, it is perfectly valid to disable a customer/agent the ability to diable certain functions.

      Obviously, it is nice to have this notice for incorrect permissions configuration, but ultimately, if the Administrator makes the change knowingly, why should the agents see the notice in the first place?

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            [JSDCLOUD-3985] Hide permissions warning to all but administrators

            Bugra Ceylan added a comment -

            Agents shouldn't see any permission level errors, administrators also need option to ignore or dismiss.

            Bugra Ceylan added a comment - Agents shouldn't see any permission level errors, administrators also need option to ignore or dismiss.

            Tim Eddelbüttel added a comment - - edited

            I use css to hide the message.

            Tim Eddelbüttel added a comment - - edited I use css to hide the message.

            Matthew Daize added a comment -

            I'm thinking this might be more of a bug than not.

            Our service desk team is also seeing this error – even though it's not related to their role, nor would they have permissions to change the permissions.

            Matthew Daize added a comment - I'm thinking this might be more of a bug than not. Our service desk team is also seeing this error – even though it's not related to their role, nor would they have permissions to change the permissions.

              Unassigned Unassigned
              e60cee3f62db Matthew Daize
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                Created:
                Updated: