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  1. Jira Service Management Data Center
  2. JSDSERVER-3983

Improve knowledge base article readability with better space utilisation on the customer portal

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Problem Definition

      As of now, the Knowledge Base articles from help center will be displayed in a new page with a smaller space to display the information when it's clicked. However, this may lose the content therefore impact the user experience.

      Suggested Solution

            [JSDSERVER-3983] Improve knowledge base article readability with better space utilisation on the customer portal

            Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.

            Isaac Sundin added a comment - Agree with widening the page as it is tedious as an embedded frame...Additionally being able to PRINT and/or SAVE the embedded page as opposed to the webpage which only is able to show the frame and chops the article is quite frankly ridiculous that customers can't do that from the Customer Portal.

            Users scroll down but only scroll down the website and not the embedded kb-article. Even if the users want to export the kb-article to PDF file or print the article its always incomplete. Please dont use an iframe-like displaying of kb-articles.

            Gerrit Wahlers added a comment - Users scroll down but only scroll down the website and not the embedded kb-article. Even if the users want to export the kb-article to PDF file or print the article its always incomplete. Please dont use an iframe-like displaying of kb-articles.

            Plase, make this site responsive! 

            D

            Drazen Kovacevic added a comment - Plase, make this site responsive!  D

            Hi, I also need this. Tnx.

            Mike Donnarumma added a comment - Hi, I also need this. Tnx.

            +1.
            I also second brad.r.taplin on this. It would be enough if the search results just opened in a new tab, and the user could just start browsing through the documentation.

            Kirstin Seidel-Gebert added a comment - +1. I also second brad.r.taplin on this. It would be enough if the search results just opened in a new tab, and the user could just start browsing through the documentation.

            I just voted for this, but would be happy if it just opened a new tab or browser window when one clicks a link in JSD search results.

            Brad Taplin added a comment - I just voted for this, but would be happy if it just opened a new tab or browser window when one clicks a link in JSD search results.

            With the plugin "Refined Theme for Jira Service Desk" it is possible to customize the knowledge base frame and to display a link to open an article in a new window, but it is very expensive just for this use, Please add this very basic feature to the JIRA Service Desk.

            Alexander Wechsler added a comment - With the plugin "Refined Theme for Jira Service Desk" it is possible to customize the knowledge base frame and to display a link to open an article in a new window, but it is very expensive just for this use, Please add this very basic feature to the JIRA Service Desk.

            Seriously

            There are multiple, years old issues monitoring this problem 

            Just widen the damn frame, already?

             

            Johannes Sebastian added a comment - Seriously There are multiple, years old issues monitoring this problem  Just widen the damn frame, already?  

            lfsyoung added a comment -

            Jira - what is your process for taking on new development? This is a real issue for end-users using the portal. What is the actual status of this? What does "gathering interest" mean?

            lfsyoung added a comment - Jira - what is your process for taking on new development? This is a real issue for end-users using the portal. What is the actual status of this? What does "gathering interest" mean?

            jldsooner added a comment -

            Just voted for this.  Would be really nice to have a full screen view for these items.

            jldsooner added a comment - Just voted for this.  Would be really nice to have a full screen view for these items.

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              226 Vote for this issue
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              113 Start watching this issue

                Created:
                Updated: