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  1. Jira Service Management Data Center
  2. JSDSERVER-3972

Users are unable to edit comments without Create Attachment Permissions

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      Summary

      In Service Desk Server 3.1 a user is unable to edit their own comments if create attachment permissions is not granted to a user or a group the user is in.

      Steps to Reproduce

      1. 1. Create a Service Desk Project
      2. 2. Remove the user from a group that has Create Attachment permission or remove all groups
      3. 3. Create a Service Desk issue and create a comment.
      4. 4. Attempt to edit that comment.

      Expected Results

      The user expects to be able to edit comments without needing the Create Attachment permission.

      Actual Results

      The operation fails with a GUI message: You do not have permission to create attachments for this issue.

      Notes

      This issue was brought up in JSD-166

      Workaround

      Grant the user or group the user is in to the create attachment permissions.

            [JSDSERVER-3972] Users are unable to edit comments without Create Attachment Permissions

            Aidan Goldthorpe made changes -
            Fix Version/s New: 4.6.0 [ 88912 ]
            Aidan Goldthorpe made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Lachlan G (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 427352 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304117 ] New: JAC Bug Workflow v3 [ 3126029 ]
            Status Original: To Do [ 10071 ] New: Gathering Impact [ 12072 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Bartosz Ornatowski made changes -
            Labels Original: affects-server New: affects-server qe
            SET Analytics Bot made changes -
            UIS Original: 0 New: 1
            SET Analytics Bot made changes -
            UIS Original: 1 New: 0
            SET Analytics Bot made changes -
            UIS New: 1

              Unassigned Unassigned
              bmcelveen Branden McElveen (Inactive)
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: