• Type: Suggestion
• Resolution: Unresolved
• Fix Version/s: None
• Component/s: Automation
• Labels:

  • ril

[JSDSERVER-3967] Allow ticket variables in comments for Automation

Collapse comment: Arturo Sanz added a comment - 19/Feb/2021 9:45 AM, Edited by Arturo Sanz - 24/Feb/2021 4:58 AM

Arturo Sanz added a comment - 19/Feb/2021 9:45 AM - edited

FYI: we solved it adding in the comment the link provided in the email.

For approving:

[*Approve|https://$URL/servicedesk/customer/user/approval-action/$IssueKey/$approval_ID_of_the_issue/approve/analytics?sda_source=notification-email]

 

For declining:

[*Decline|https://$URL/servicedesk/customer/user/approval-action/$IssueKey/ $approval_ID_of_the_issue /reject/analytics?sda_source=notification-email]

 

$approval_ID_of_the_issue  is a a value to be found in the pre-defined customfield named "Approval" that is not Null when the issue is waiting for approval (or if it has been approved/declined already)

See: https://community.atlassian.com/t5/Jira-discussions/Looking-for-variable-in-a-Service-Desk-approval-URL-for-Groovy/td-p/1163859#M10286

 

Expand comment: Arturo Sanz added a comment - 19/Feb/2021 9:45 AM, Edited by Arturo Sanz - 24/Feb/2021 4:58 AM

Arturo Sanz added a comment - 19/Feb/2021 9:45 AM - edited FYI: we solved it adding in the comment the link provided in the email. For approving: [*Approve| https://$URL/servicedesk/customer/user/approval-action/$IssueKey/$approval_ID_of_the_issue/approve/analytics?sda_source=notification-email ]   For declining: [*Decline| https://$URL/servicedesk/customer/user/approval-action/$IssueKey/ $approval_ID_of_the_issue /reject/analytics?sda_source=notification-email ]   $approval_ID_of_the_issue   is a a value to be found in the pre-defined customfield named "Approval" that is not Null when the issue is waiting for approval (or if it has been approved/declined already) See:  https://community.atlassian.com/t5/Jira-discussions/Looking-for-variable-in-a-Service-Desk-approval-URL-for-Groovy/td-p/1163859#M10286  

Collapse comment: Arturo Sanz added a comment - 18/Feb/2021 5:46 AM

Arturo Sanz added a comment - 18/Feb/2021 5:46 AM

Same here.

We add several users in the "approvers" field, but want to notify via email just some of them.

So we deactivate the automated notifications for approvers and intend to solve it mentioning certain users in a comment, which will get an email notification.

But we would like to add the "approval buttons" in the comment (like the automated notifications does via email).

 

Is this possible?

I think that we need the feature requested through this issue, but maybe there is another option. 

 

Expand comment: Arturo Sanz added a comment - 18/Feb/2021 5:46 AM

Arturo Sanz added a comment - 18/Feb/2021 5:46 AM Same here. We add several users in the "approvers" field, but want to notify via email just some of them. So we deactivate the automated notifications for approvers and intend to solve it mentioning certain users in a comment, which will get an email notification. But we would like to add the "approval buttons" in the comment (like the automated notifications does via email).   Is this possible? I think that we need the feature requested through this issue, but maybe there is another option.   

Collapse comment: Fontana Fluke added a comment - 19/Nov/2020 11:37 PM

Fontana Fluke added a comment - 19/Nov/2020 11:37 PM

I am trying to use Automation to send a web request to a google chat webhook, and without variables to describe the tickets, it is useless.

Expand comment: Fontana Fluke added a comment - 19/Nov/2020 11:37 PM

Fontana Fluke added a comment - 19/Nov/2020 11:37 PM I am trying to use Automation to send a web request to a google chat webhook, and without variables to describe the tickets, it is useless.