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  1. Jira Service Management Data Center
  2. JSDSERVER-3952

Add query/search filter to queues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      The use case: A JIRA service desk agent wants to search requests containing the text "Client abc".

      Currently, they must either:

      1. In the quick search field, type <Project Key> "client abc"
      2. Open normal JIRA search and filter Project=<KEY> AND text ~ "Client abc"

      This then takes them to search results for normal JIRA issues, and not the JIRA Service Desk. It is also annoying for the user to have to specify <Project Key> in all their searches.

      Having a text filter - like the search on the Agile backlog screen - would be more sensible in this situation - especially for users less familiar with JIRA (eg Business sales support).

      And no, we shouldn't expect all JIRA Service Desk users to be JIRA super-users: that's the whole point of Service Desk- to make the interface easier. Else, we may as well use normal JIRA + board?

            [JSDSERVER-3952] Add query/search filter to queues

            Anthony Polakos added a comment -

            I am frustrated daily that this is not a built-in function of Jira. Please add.

            Anthony Polakos added a comment - I am frustrated daily that this is not a built-in function of Jira. Please add.

            Michael Radeka added a comment -

            Agree. Basic function needed.

            Michael Radeka added a comment - Agree. Basic function needed.

            Charles Walker added a comment -

            Please create this

            Charles Walker added a comment - Please create this

            Alec Hulce added a comment -

            +10000

            Alec Hulce added a comment - +10000

            ken added a comment -

            +1000

            ken added a comment - +1000

            Erik Ekengren added a comment -

            Please implement this! It would really help our Service Desk!

            Erik Ekengren added a comment - Please implement this! It would really help our Service Desk!

            Martin Stirnberg added a comment -

            A filter/search for queues would be incredibly useful!

            Martin Stirnberg added a comment - A filter/search for queues would be incredibly useful!

            Henning "Jira Ninja" added a comment -

            Does anyone even know of a plugin available to Data Center, that can do this???

            Why is this not a thing...

            Henning "Jira Ninja" added a comment - Does anyone even know of a plugin available to Data Center, that can do this??? Why is this not a thing...

            ManuelMager added a comment -

            Can we please stop doing it Atlassian-Style and not take 5+ years for basic features?

            ManuelMager added a comment - Can we please stop doing it Atlassian-Style and not take 5+ years for basic features?

            Edgar Hinton added a comment -

            Another weird one that has slipped through the cracks. How does this have no comments since April!?

            Edgar Hinton added a comment - Another weird one that has slipped through the cracks. How does this have no comments since April!?

            Gilberto Almeida Neto added a comment -

            It is also surprising to me, that this is still not a larger claim.

            Gilberto Almeida Neto added a comment - It is also surprising to me, that this is still not a larger claim.

            Pettrie added a comment -

            Please add a search option to the Jira servicedesk queues, just like there is in the normal Jira backlog and sprint planning!

            Pettrie added a comment - Please add a search option to the Jira servicedesk queues, just like there is in the normal Jira backlog and sprint planning!

            David Washburn added a comment -

            We just migrated from Zendesk to JitBit to Service Desk. Not having a search within Service Desk itself is pretty jarring. I'm pretty surprised that this isn't a larger complaint.

            David Washburn added a comment - We just migrated from Zendesk to JitBit to Service Desk. Not having a search within Service Desk itself is pretty jarring. I'm pretty surprised that this isn't a larger complaint.

            Thomas L. Kjeldsen added a comment - - edited

            Mockup from a colleague requesting this:

            https://imgur.com/a/OswHfZJ

            Thomas L. Kjeldsen added a comment - - edited Mockup from a colleague requesting this: https://imgur.com/a/OswHfZJ

              Unassigned Unassigned
              ffecdeaf9048 Kyle Harrison
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                Created:
                Updated: