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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for Jira Service Management Data Center. Using Jira Service Management Cloud? See the corresponding suggestion.

      Atlassian Update – 17 July 2023

      Hi everyone,

      This feature has been released!

      Read about it here.

      Kind Regards,

      Lucy Devine

      Jira Service Management, Data Center

      Problem Definition

      Currently, Create a Linked Issue Screen only shows the system default fields and required fields as per field configurations.

      Suggested Solution

      Allow configuring Create a Linked Issue Screen like Create/Edit/View Issue screens.

      Provide the ability to configure the ‘create linked issue’ screen. A screen defines how fields are displayed for an issue. Different screens can be configured for when an issue is created, viewed, edited, or transitioned through a workflow. Resolving this suggestion would be adding ‘create linked issue’ to this list.


      Original request

       Hi,
      It would be great if we could customize the Create a Linked Issue Screen, similar to what we do when creating a screen to an issue type.

       

          Form Name

            [JSDSERVER-3917] Create a Linked Issue Screen

            Hi a8728c14549b, not sure if you can help but we're having issues with Linked Issue creation screens since Dec 16th 2024. When we created linked issues, the same fields present on the original issue and the linked one would be synced automatically (summary, description and also custom fields that were common to both issue types). Since the 16th, it doesn't do it anymore and our users have to fill all the fields manually. All our workflows were built with this nice behavior about copying same fields from original issue to linked one ... now it doesn't work anymore and I'm struggling to understand why. Are you able to help us solve this problem? Or direct us to the right way? Thank you.

            Ibrahim Ennafaa added a comment - Hi a8728c14549b , not sure if you can help but we're having issues with Linked Issue creation screens since Dec 16th 2024. When we created linked issues, the same fields present on the original issue and the linked one would be synced automatically (summary, description and also custom fields that were common to both issue types). Since the 16th, it doesn't do it anymore and our users have to fill all the fields manually. All our workflows were built with this nice behavior about copying same fields from original issue to linked one ... now it doesn't work anymore and I'm struggling to understand why. Are you able to help us solve this problem? Or direct us to the right way? Thank you.

            Atlassian Update – 17 July 2023

            Hi everyone,

            This feature has been released!

            Read about it here.

            Kind Regards,

            Lucy Devine

            Jira Service Management, Data Center

            Lucy Devine added a comment - Atlassian Update – 17 July 2023 Hi everyone, This feature has been released! Read about it here . Kind Regards, Lucy Devine Jira Service Management, Data Center

            HI,

            very good news

            Mohamed Saad Taha added a comment - HI, very good news

            Atlassian Update – 30 May 2023

            Hi everyone,

            We are excited to let you know that updates to this highly requested feature will be released in 5.10 JSM Data Center.

            The ‘Create Linked Issue Screen' will now have all fields pre-filled with data from the original issue. All the fields available on the create issue screen scheme of the destination project will be available.

            Kind Regards,

            Lucy Devine

            Jira Service Management, Data Center

            Lucy Devine added a comment - Atlassian Update – 30 May 2023 Hi everyone, We are excited to let you know that updates to this highly requested feature will be released in 5.10 JSM Data Center. The ‘Create Linked Issue Screen' will now have all fields pre-filled with data from the original issue. All the fields available on the create issue screen scheme of the destination project will be available. Kind Regards, Lucy Devine Jira Service Management, Data Center

            Atlassian Update - 3rd May 2023

            Hi,

            947 people have voted, we hear you and want your feedback.

            Tell us about your personal experience so we can create the best solution possible.

            The interviews will be conducted over Zoom and take up to 45-minutes. We want to gain an understanding of your context and how the problem impacts you.

            If you are interested in being involved, please sign up via this link:

            https://www.userinterviews.com/projects/6ZILrRtchw/apply 

            As a token of our thanks, $100USD gift cards will be sent to those who participate.

            Looking forward to speaking with you!

            Lucy Devine

            Jira Service Management, Data Center & Server

            Lucy Devine added a comment - Atlassian Update - 3rd May 2023 Hi, 947 people have voted, we hear you and want your feedback. Tell us about your personal experience so we can create the best solution possible. The interviews will be conducted over Zoom and take up to 45-minutes. We want to gain an understanding of your context and how the problem impacts you. If you are interested in being involved, please sign up via this link: https://www.userinterviews.com/projects/6ZILrRtchw/apply   As a token of our thanks, $100USD gift cards will be sent to those who participate. Looking forward to speaking with you! Lucy Devine Jira Service Management, Data Center & Server

            C M added a comment -

            Lucy! Tell us there is hope! I'd settle for having the create linked dialog mirror the Create screen in full, as expected (not a minor bug, it's major pain point), but a separate action in the screen scheme would be even better.

            C M added a comment - Lucy! Tell us there is hope! I'd settle for having the create linked dialog mirror the Create screen in full, as expected (not a minor bug, it's major pain point), but a separate action in the screen scheme would be even better.

            C M added a comment -

            For Jira Server/DC you can try this workaround, it works for me and plenty of others, but not for everything/everyone.

            https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034

            It's FAR from a perfect solution, but better than nothing, where Atlassian has chosen to do nothing for several years.

            C M added a comment - For Jira Server/DC you can try this workaround, it works for me and plenty of others, but not for everything/everyone. https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034 It's FAR from a perfect solution, but better than nothing, where Atlassian has chosen to do nothing for several years.

            C M added a comment -

            I've seen cases where fields are mandatory but still do not appear. Visibility for these should absolutely be linked to the Create screen action

            C M added a comment - I've seen cases where fields are mandatory but still do not appear. Visibility for these should absolutely be linked to the Create screen action

            thats only possible if those fields are mandatory via the field configuration

            systems-intern added a comment - thats only possible if those fields are mandatory via the field configuration

            I want to add components and Assignee to the Create Linked Issue screen - how do I do that?

            Efrat Barak Zadok added a comment - I want to add components and Assignee to the Create Linked Issue screen - how do I do that?

            +1

            +1 would be a great feature which gives a better overview !

             

            Jascha Nouri added a comment - +1 would be a great feature which gives a better overview !  

            How many wathers (408),votes(908) and commends(112) an Suggestion must have to become attention for Atlassian?

            Hannes Medwed added a comment - How many wathers (408),votes(908) and commends(112) an Suggestion must have to become attention for Atlassian?

            Why does Atlassian have feature requests? I've never seen one resolved.

            Ryan Rosenthal added a comment - Why does Atlassian have feature requests? I've never seen one resolved.

            +1

            +1

            +1

            +1

            amit anand added a comment -

            +1

            amit anand added a comment - +1

            Marc added a comment -

            +1

            Marc added a comment - +1

            + 1

            Would save me a lot of work (editing the created issue, filling the fields, which were not available during "Create linked issue")

            Berthold Ladurner added a comment - + 1 Would save me a lot of work (editing the created issue, filling the fields, which were not available during "Create linked issue")

            Chris M. added a comment -

            Hi VVor, the workaround was written for Jira Server. You could try taking the part inside the <script> tags and running it in this free plugin: [JsIncluder | Atlassian Marketplace|https://marketplace.atlassian.com/apps/1211670/jsincluder?hosting=server&tab=versions]

            I'm guessing that it may be more consistent than the announcement banner in service desk.

            Chris M. added a comment - Hi VVor, the workaround was written for Jira Server. You could try taking the part inside the <script> tags and running it in this free plugin:  [JsIncluder | Atlassian Marketplace|https://marketplace.atlassian.com/apps/1211670/jsincluder?hosting=server&tab=versions] I'm guessing that it may be more consistent than the announcement banner in service desk.

            VVor added a comment - - edited

            Hi. The workaround posted here by Chris M. works only if you are trying to Create a Linked issue inside the Jira Service Desk.
            On my environment I must create linked issue in JSW with new Assignee (developer), so when I'm changing the Project field from JSD project to Jira SoftWare project the devil comes out to the scene - the Screen refreshes and the number of hidden fields decreases. And hidden Assignee field disappear from page code

            The problem was caused by wrong user rights in JSD and JSW schemas (user had improper rights on the target JSW project)

            VVor added a comment - - edited Hi. The workaround posted here by Chris M. works only if you are trying to Create a Linked issue inside the Jira Service Desk. On my environment I must create linked issue in JSW with new Assignee (developer), so when I'm changing the Project field from JSD project to Jira SoftWare project the devil comes out to the scene - the Screen refreshes and the number of hidden fields decreases. And hidden Assignee field disappear from page code The problem was caused by wrong user rights in JSD and JSW schemas (user had improper rights on the target JSW project)

            +1

            +1

            +1

            James Lehmann added a comment - +1

            Tom H added a comment - - edited

            Thank you Chris, I did see the work-arounds. Unfortunately, none of those will work in our environment as there are strict controls around browser modifications and procurement of add-on/apps to Jira. The only solution for this that will work is one from the vendor. (for us anyway)

            Tom H added a comment - - edited Thank you Chris, I did see the work-arounds. Unfortunately, none of those will work in our environment as there are strict controls around browser modifications and procurement of add-on/apps to Jira. The only solution for this that will work is one from the vendor. (for us anyway)

            Chris M. added a comment -

            Hi Tom, Albert, just in case you missed the link to the workaround I posted last year, we've been using this in production without issue, maybe it will help you: 

            https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034

            Read on from there though, others have created derivative works as well, from browser add-ons to Jira apps.

            Chris M. added a comment - Hi Tom, Albert, just in case you missed the link to the workaround I posted last year, we've been using this in production without issue, maybe it will help you:  https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034 Read on from there though, others have created derivative works as well, from browser add-ons to Jira apps.

            We really need this in 2021

            Albert Manuel added a comment - We really need this in 2021

            Tom H added a comment -

            Having this ability as mentioned - a new screen related to issueTypes as the other screen options are - would allow the addition of fields without mandating that they always be filled with values. Example: I would like to include Story Points and FixVersion that would fill about 90% of my requests. I may opt for using the mandatory field setting in my field config as a work around to make them appear, but this can end up causing other issues for issues that should not retain these fields. So, again, having the relationship and editable nature of the create issue link screen for a project would allow us to make these adjustments for the cases that help our processes and not create additional work for when we should not use the additional fields we have added.

            This would save processing time for users at multiple levels.

            Thank you,

            Tom

            Tom H added a comment - Having this ability as mentioned - a new screen related to issueTypes as the other screen options are - would allow the addition of fields without mandating that they always be filled with values. Example: I would like to include Story Points and FixVersion that would fill about 90% of my requests. I may opt for using the mandatory field setting in my field config as a work around to make them appear, but this can end up causing other issues for issues that should not retain these fields. So, again, having the relationship and editable nature of the create issue link screen for a project would allow us to make these adjustments for the cases that help our processes and not create additional work for when we should not use the additional fields we have added. This would save processing time for users at multiple levels. Thank you, Tom

            +1 This is definitely very useful feature.

            Hariharan V added a comment - +1 This is definitely very useful feature.

            +1 This would be a major upgrade!

            Allison Cosby added a comment - +1 This would be a major upgrade!

            Come on ,step up, this is not a "nice to have", it's basic functionality that is there for other screens, you have just not though to have this one configurable, .. well, time to do that

            Tomáš Vojvoda added a comment - Come on ,step up, this is not a "nice to have", it's basic functionality that is there for other screens, you have just not though to have this one configurable, .. well, time to do that

            asadeh added a comment -

            Barak Obama was still a president when this request was created....beyond unacceptable service! 
             

            asadeh added a comment - Barak Obama was still a president when this request was created....beyond unacceptable service!   

            4 years and still "Reviewing"... Shame on you, Atlassian!

            Denis Zvonov added a comment - 4 years and still "Reviewing"... Shame on you, Atlassian!

            Well done, michirod. Much slicker implementation with the mutation observer. Unfortunate that this may have consequences for workflows counting on certain fields to be hidden, but that door was never closed on the server side. Something for admins to be aware of.

            Chris Myers added a comment - Well done, michirod. Much slicker implementation with the mutation observer. Unfortunate that this may have consequences for workflows counting on certain fields to be hidden, but that door was never closed on the server side. Something for admins to be aware of.

            michirod added a comment -

            Thanks to Chris M. input I created a browser extension that shows hidden fields in the Create Linked Issue dialog.

            This ticket is unreal.

            Extension: https://addons.mozilla.org/en-US/firefox/addon/jira-create-linked-issue

            michirod added a comment - Thanks to Chris M. input I created a browser extension that shows hidden fields in the Create Linked Issue dialog. This ticket is unreal. Extension: https://addons.mozilla.org/en-US/firefox/addon/jira-create-linked-issue

            Would really appreciate this being considered. This creates a significant amount of additional work for the team as they have to go back through and correct all the fields once making a linked ticket. It's like having to go through the ticket creation process twice...

            Tiffani Santagati added a comment - Would really appreciate this being considered. This creates a significant amount of additional work for the team as they have to go back through and correct all the fields once making a linked ticket. It's like having to go through the ticket creation process twice...

            Great feature. +1

            Deleted Account (Inactive) added a comment - Great feature. +1

            Chris M. added a comment -

            I see a LOT of people having serious problems with this shortcoming.

            I've just posted a workaround I'm using that makes the Create Linked Issue dialog show all Create screen fields. Please see here:

            https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034

            Atlassian has work to do on this, but I think this will solve the major issues for most admins.

            Chris M. added a comment - I see a LOT of people having serious problems with this shortcoming. I've just posted a workaround I'm using that makes the Create Linked Issue dialog show all Create screen fields. Please see here: https://jira.atlassian.com/browse/JRASERVER-60483?focusedCommentId=2348034&page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel#comment-2348034 Atlassian has work to do on this, but I think this will solve the major issues for most admins.

            An at least occasionally possible Workaround:
            I noticed that mandatory fields are displayed on the create linked issue screen. You just have to set the desired fields mandatory in the corresponding field configuration scheme for the issuetype and they appear on the create linked issue-screen.
            Its not an optimal solution and not always applicable but it helped me at least on some occasions, so I hope it could be of use to someone here

            Andreas Hellwig added a comment - An at least occasionally possible Workaround: I noticed that mandatory fields are displayed on the create linked issue screen. You just have to set the desired fields mandatory in the corresponding field configuration scheme for the issuetype and they appear on the create linked issue-screen. Its not an optimal solution and not always applicable but it helped me at least on some occasions, so I hope it could be of use to someone here

            Duy Tran added a comment -

            +1 here. 

            Duy Tran added a comment - +1 here. 

            Hi all, we wait for those features too, but as a workaround we use Automation for Jira in order to link the tickets and so we can add and change the fields we need in the linked ticket. 

            Radosveta Delcheva added a comment - Hi all, we wait for those features too, but as a workaround we use Automation for Jira in order to link the tickets and so we can add and change the fields we need in the linked ticket. 

            Ina added a comment -

            Without the possibility to add needed fields on this screen we need to always edit a created issue which causes more work as it is difficult to control the flow of what needs to be actually added

            Ina added a comment - Without the possibility to add needed fields on this screen we need to always edit a created issue which causes more work as it is difficult to control the flow of what needs to be actually added

            +1

            +1!

             

            This is causing significant rework for our team and break downs in change management standards. Our team is providing information for change management fields that are then lost when the linked ticket is created. The rework required to transfer this over is large. Additionally, this violates many change management standards by defaulting the 'assignee' to the assignee in the original project.

            Tiffani Santagati added a comment - +1!   This is causing significant rework for our team and break downs in change management standards. Our team is providing information for change management fields that are then lost when the linked ticket is created. The rework required to transfer this over is large. Additionally, this violates many change management standards by defaulting the 'assignee' to the assignee in the original project.

            +1 here.

            We need to be able to customize the "Create linked Issue screen" by adding any needed fields.

            Imane ASSOUD added a comment - +1 here. We need to be able to customize the "Create linked Issue screen" by adding any needed fields.

            +1

            Jon Horwath added a comment - +1

            +1

            Artem Mazyrin added a comment - +1

            Pablo added a comment -

            +1

            Pablo added a comment - +1

            Andrew Bilukha added a comment - - edited

            And an option to copy attachments into newly created Linked Issue.

            Andrew Bilukha added a comment - - edited And an option to copy attachments into newly created Linked Issue.

            +5. Because 5 people badly frustrating without this feature 

            Please..

            Andrey Znamenskiy added a comment - +5. Because 5 people badly frustrating without this feature  Please..

            I, too, would like to see an update on this request.

            Jordan Nimlos added a comment - I, too, would like to see an update on this request.

            Dears, is there an update on this case?

            Matt Van Kuyk (OWN-IT) added a comment - Dears, is there an update on this case?

            +1 users are asking for some changes on create linked issue screen...

            Reiser Simulation and Training added a comment - +1 users are asking for some changes on create linked issue screen...

              a8728c14549b Lucy Devine
              f85982744a00 Chris Moreira
              Votes:
              950 Vote for this issue
              Watchers:
              417 Start watching this issue

                Created:
                Updated:
                Resolved: