Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3867

JIRA issue URL does not direct customer to issue in portal

XMLWordPrintable

      A customer is directed to the help center home page after attempting to access an issue using the regular JIRA issue URL. The issue is accessible to the customer when they use the issue's Service Desk portal URL.

      Steps to reproduce:
      As a customer with no access to the regular JIRA interface:

      • Create issue in portal
      • Attempt to access issue using regular JIRA issue URL

      Expected Behavior:
      After clicking the regular issue URL:

      • Customer who has access to issue in regular JIRA interface - Taken to issue in regular JIRA interface
      • Customer who has access to issue in portal but not in regular JIRA interface - Taken to issue in portal
      • Customer who has no access to issue - Taken to portal home page (existing behavior)

          Form Name

            [JSDSERVER-3867] JIRA issue URL does not direct customer to issue in portal

            Lauren Shanta added a comment -

            Team this is an issue on Cloud but I don't see a corresponding ticket. This is high priority as its a huge issue for client communications. Any information would be welcome

            Lauren Shanta added a comment - Team this is an issue on Cloud but I don't see a corresponding ticket. This is high priority as its a huge issue for client communications. Any information would be welcome

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Affected customers:
              9 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: