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  1. Jira Service Management Data Center
  2. JSDSERVER-3465

When an issue key is mentioned in a description and comments it generates a link to the JIRA view instead of the portal view

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      See JSD-1597 where this problem was fixed for issue keys mentioned in comments.

      The same problem still exists for issue keys mentioned in descriptions.

      Steps to reproduce

      1. Login to one of the Customer Portals and create two requests.
      2. Login as an Agent and view one of the issues from JIRA side.
      3. Edit the description and mention the other issue key.
      4. Log out and login back again as the Customer.
      5. Click on the mentioned issue.

      Expected Result:

      The customer is redirected to the portal view of the other issue.

      Actual Result:

      Because the issue links to the JIRA view, the customer cannot access it and he is returned to the Service Desk portals page.

      Test ran on 4.12(latest): Note: This problem still exist for both comments and description.

            [JSDSERVER-3465] When an issue key is mentioned in a description and comments it generates a link to the JIRA view instead of the portal view

            Marc Dacanay made changes -
            Labels Original: affects-server cqt pse New: affects-server cqt pse ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954866 ]
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2

            Tim added a comment -

            Just tested and as of 5.4.15 this still happens. Any chance for this to be fixed?

            Tim added a comment - Just tested and as of 5.4.15 this still happens. Any chance for this to be fixed?
            SET Analytics Bot made changes -
            UIS Original: 2 New: 1
            SET Analytics Bot made changes -
            UIS Original: 3 New: 2
            SET Analytics Bot made changes -
            UIS Original: 2 New: 3
            SET Analytics Bot made changes -
            UIS Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 6 New: 1

              Unassigned Unassigned
              9f8f76df4172 Glenn Verrijkt
              Affected customers:
              20 This affects my team
              Watchers:
              16 Start watching this issue

                Created:
                Updated: