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  1. Jira Service Management Data Center
  2. JSDSERVER-3867

JIRA issue URL does not direct customer to issue in portal

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      A customer is directed to the help center home page after attempting to access an issue using the regular JIRA issue URL. The issue is accessible to the customer when they use the issue's Service Desk portal URL.

      Steps to reproduce:
      As a customer with no access to the regular JIRA interface:

      • Create issue in portal
      • Attempt to access issue using regular JIRA issue URL

      Expected Behavior:
      After clicking the regular issue URL:

      • Customer who has access to issue in regular JIRA interface - Taken to issue in regular JIRA interface
      • Customer who has access to issue in portal but not in regular JIRA interface - Taken to issue in portal
      • Customer who has no access to issue - Taken to portal home page (existing behavior)

            [JSDSERVER-3867] JIRA issue URL does not direct customer to issue in portal

            SET Analytics Bot made changes -
            UIS Original: 4 New: 5
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            UIS Original: 4 New: 5
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            Marc Dacanay made changes -
            Labels Original: affects-server cqt New: affects-server cqt ril
            Marc Dacanay made changes -
            Remote Link New: This issue links to "Internal ticket (Web Link)" [ 954913 ]
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
            SET Analytics Bot made changes -
            UIS Original: 3 New: 4
            SET Analytics Bot made changes -
            UIS Original: 4 New: 3
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            UIS Original: 3 New: 4

              Unassigned Unassigned
              tevans Tim Evans (Inactive)
              Affected customers:
              9 This affects my team
              Watchers:
              9 Start watching this issue

                Created:
                Updated: