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  1. Jira Service Management Data Center
  2. JSDSERVER-3851

Ability to customize Forgot Password page to address customers from a read-only directory

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Summary

      In JIRA Service Desk, there are chances that customers' accounts are stored in both writable and read-only user directories. In these cases, it's unwise to enable External User Management as customers with writable accounts can't reset passwords themselves. However, customers with read-only accounts, upon requesting a password reset, receive an email asking them to contact JIRA admins. This causes overhead to admin tasks.

      Suggestion

      It would be great if JIRA admins can customize the Forgot Password page in a way that:

      1. customers with writable accounts can still request a password reset link via email
      2. customers with read-only accounts:
        • will be redirected to a relevant page (decided by JIRA admins) where they know how to proceed
          OR
        • presented with a message including a link to that page
          OR
        • the email content sent to them can be customized to include a link to that page

      Attachments

        Issue Links

          incorporates

          Suggestion - JSDSERVER-330 Provide a customizable login screen for Service Desk

          • Closed

          Suggestion - JSDSERVER-3291 Forget Username option for Service Desk

          • Closed
          is related to

          Suggestion - JRASERVER-21274 Allow showing & customising "Forgot password" link when using External User Management

          • Closed

          Suggestion - JRASERVER-30025 Login gadget should display different details if using External User Management.

          • Closed
          relates to

          Suggestion - JSDCLOUD-3851 Ability to customize Forgot Password page to address customers from a read-only directory

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
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              Dates

                Created:
                Updated:

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