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  1. Jira Service Management Data Center
  2. JSDSERVER-3838

Service Desk Queue List are limited to 50 queues

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Service Desk will only display up to 50 Queues even if there are more queues created within the project. Removing one of the displayed queue will show the next queue which was not displayed previously. The queue list are limited to 50. So if a project has more than 50 queues, the remaining queues is not displayed and cannot be selected.

      Steps to Reproduce

      1. Create more than 50 queues in the project

      Expected Results

      All the queues will be displayed

      Actual Results

      Displayed queues are limited to 50

      Workaround

      Use issue filters.

        1. image-2016-11-04-12-58-33-560.png
          image-2016-11-04-12-58-33-560.png
          202 kB

            [JSDSERVER-3838] Service Desk Queue List are limited to 50 queues

            Charlie Marriott made changes -
            Link New: This issue is duplicated by JSDSERVER-12239 [ JSDSERVER-12239 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305149 ] New: JAC Bug Workflow v3 [ 3125678 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Sergey Zaporozhtsev (Inactive) made changes -
            Fix Version/s Original: 1000.822.0 [ 66590 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059078 ] New: JSD Bug Workflow v5 - TEMP [ 2305149 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056475 ] New: JSD Bug Workflow v5 [ 2059078 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956034 ] New: JSD Bug Workflow v5 - TEMP [ 2056475 ]
            Nhi Nguyen (Inactive) made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 285468 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616017 ] New: JSD Bug Workflow v5 [ 1956034 ]
            jonah (Inactive) made changes -
            Description Original: h3. Summary
            Service Desk will only display up to 50 Queues even if there are more queues created within the project. Removing one of the displayed queue will show the next queue which was not displayed previously. The queue list are limited to 50. So if a project has more than 50 queues, the remaining queues is not displayed and cannot be selected.

            h3. Steps to Reproduce
            # Create more than 50 queues in the project

            h3. Expected Results
            All the queues will be displayed
            h3. Actual Results
            Displayed queues are limited to 50

            h3.Workaround
            Use issue filters.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-3838].
              {panel}

            h3. Summary
            Service Desk will only display up to 50 Queues even if there are more queues created within the project. Removing one of the displayed queue will show the next queue which was not displayed previously. The queue list are limited to 50. So if a project has more than 50 queues, the remaining queues is not displayed and cannot be selected.

            h3. Steps to Reproduce
            # Create more than 50 queues in the project

            h3. Expected Results
            All the queues will be displayed
            h3. Actual Results
            Displayed queues are limited to 50

            h3.Workaround
            Use issue filters.

              desingh Deeksha Singh (Inactive)
              nmohdkhalid Nabil
              Affected customers:
              4 This affects my team
              Watchers:
              29 Start watching this issue

                Created:
                Updated:
                Resolved: