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  1. Jira Service Management Data Center
  2. JSDSERVER-3838

Service Desk Queue List are limited to 50 queues

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Service Desk will only display up to 50 Queues even if there are more queues created within the project. Removing one of the displayed queue will show the next queue which was not displayed previously. The queue list are limited to 50. So if a project has more than 50 queues, the remaining queues is not displayed and cannot be selected.

      Steps to Reproduce

      1. Create more than 50 queues in the project

      Expected Results

      All the queues will be displayed

      Actual Results

      Displayed queues are limited to 50

      Workaround

      Use issue filters.

        1. image-2016-11-04-12-58-33-560.png
          image-2016-11-04-12-58-33-560.png
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          Form Name

            [JSDSERVER-3838] Service Desk Queue List are limited to 50 queues

            Lachlan G (Inactive) added a comment -

            Released as part of JSD 3.4.0 https://confluence.atlassian.com/servicedesk/jira-service-desk-3-4-x-release-notes-874627018.html#JIRAServiceDesk3.4.xReleaseNotes-3-4-0

            • JIRA Service Desk Team

            Lachlan G (Inactive) added a comment - Released as part of JSD 3.4.0 https://confluence.atlassian.com/servicedesk/jira-service-desk-3-4-x-release-notes-874627018.html#JIRAServiceDesk3.4.xReleaseNotes-3-4-0 JIRA Service Desk Team

            Ing. Christian Kienzl added a comment -

            Dear Support,

            we have the same Problem, please provide an release date as fast as possible!

            thanks

            Ing. Christian Kienzl added a comment - Dear Support, we have the same Problem, please provide an release date as fast as possible! thanks

            V (Inactive) added a comment -

            Hello,

            We're actively working on this fix and planning to deliver it in an upcoming server release. We can't provide an exact date as there are many factors that can affect the release date, but rest assured, it is planned!

            Thanks,
            Vidhu 
            Product Manager - JSD

            V (Inactive) added a comment - Hello, We're actively working on this fix and planning to deliver it in an upcoming server release. We can't provide an exact date as there are many factors that can affect the release date, but rest assured, it is planned! Thanks, Vidhu  Product Manager - JSD

            Xpand IT added a comment -

            Hi Deeksha Singh 

            Correct me if I am wrong, but I believe 3.4.0 will take months to be out. We have been waiting for 3.3.0 for 6 months, now we need to wait again more 6 months for 3.4.0? Can't you make a fix for this on 3.3.X?

            Xpand IT added a comment - Hi Deeksha Singh  Correct me if I am wrong, but I believe 3.4.0 will take months to be out. We have been waiting for 3.3.0 for 6 months, now we need to wait again more 6 months for 3.4.0? Can't you make a fix for this on 3.3.X?

            Deeksha Singh (Inactive) added a comment -

            A Server fix will be coming out with version 3.4.0.

            Deeksha Singh (Inactive) added a comment - A Server fix will be coming out with version 3.4.0.

            Xpand IT added a comment -

            Waiting for Server version! We have a big Service Desk Installation with 250 Agents and 70 Queues, we need this fix ASAP in order to upgrade JIRA Service Desk!

            Xpand IT added a comment - Waiting for Server version! We have a big Service Desk Installation with 250 Agents and 70 Queues, we need this fix ASAP in order to upgrade JIRA Service Desk!

            Azimir Hotic added a comment -

            Do you guys have a fix for the Server version for this bug?

            Azimir Hotic added a comment - Do you guys have a fix for the Server version for this bug?

            Grégory Joseph (Inactive) added a comment -

            mike.digian853885381 yes this should be deployed on cloud now. Check that you have version 1000.822.0 or newer

            Grégory Joseph (Inactive) added a comment - mike.digian853885381 yes this should be deployed on cloud now. Check that you have version 1000.822.0 or newer

            Mike DiGiantomasso added a comment -

            So is this now in the cloud version ?   I guess i could try creating more than 50 queues to see.

            Mike DiGiantomasso added a comment - So is this now in the cloud version ?   I guess i could try creating more than 50 queues to see.

            Alexander Demchenko added a comment -

            Waiting for Server version as soon as posible.

            Thanks in advance!

            Alexander Demchenko added a comment - Waiting for Server version as soon as posible. Thanks in advance!

              desingh Deeksha Singh (Inactive)
              nmohdkhalid Nabil
              Affected customers:
              4 This affects my team
              Watchers:
              29 Start watching this issue

                Created:
                Updated:
                Resolved: