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  1. Jira Service Management Data Center
  2. JSDSERVER-3813

Inactive user should get notification email when sending an email to JSD mail

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Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • Email - Outgoing
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Description

      When an inactive user sends an email to JSD mail, it will not be processed (no ticket created and there is no notification)

      Suggested Resolution

      It would be great if there is an email notification sent to the inactive user, letting him know that the email associated with that user is currently inactive hence no ticket will be created.

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          relates to

          Suggestion - JSDCLOUD-3813 Inactive user should get notification email when sending an email to JSD mail

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              Unassigned Unassigned
              rsaputra Adven
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              Dates

                Created:
                Updated:
                Resolved:

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