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  1. Jira Service Management Cloud
  2. JSDCLOUD-3813

Inactive user should get notification email when sending an email to JSD mail

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Description

      When an inactive user sends an email to JSD mail, it will not be processed (no ticket created and there is no notification)

      Suggested Resolution

      It would be great if there is an email notification sent to the inactive user, letting him know that the email associated with that user is currently inactive hence no ticket will be created.

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          Suggestion - JSDSERVER-3813 Inactive user should get notification email when sending an email to JSD mail

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              Unassigned Unassigned
              rsaputra Adven
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                Created:
                Updated:
                Resolved: