Summary:

There will be a lot of break/new lines betweens statement if the source email is using HTML format when trying to create an issue from email.

Steps to Reproduce:

1. Create a dummy service desk project.
2. Set the Email Request (Tested using Gmail)
3. Compose a new Email with new/break line for each word using Outlook and set the format to HTML
4. Send the email to the Email Request email address.

Expected Result:

• The description will be rendered as how the email is composed.

Actual Result:

• There will be additional new/break line between the lines.
  

Workaround:

Use the Plain Text format when sending out email to JIRA Service Desk using Outlook.

Notes:

• Tested using Outlook Client and Gmail
• Sending using Rich Text Format is reported to ignore the Break line but, this is not verified yet.