As a service desk user I want to see issues logged by my colleagues

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    • Type: Suggestion
    • Resolution: Duplicate
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    • Component/s: None
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have one service desk project that supports 30+ clients.

      I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

      I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.

            Assignee:
            Unassigned
            Reporter:
            Mark Love
            Votes:
            4 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: