As a service desk user I want to see issues logged by my colleagues

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    • Type: Suggestion
    • Resolution: Duplicate
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    • Component/s: None
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      We have one service desk project that supports 30+ clients.

      I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

      I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.

              Assignee:
              Unassigned
              Reporter:
              Mark Love
              Votes:
              4 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: