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  1. Jira Service Management Cloud
  2. JSDCLOUD-377

As a service desk user I want to see issues logged by my colleagues

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    • Suggestion
    • Resolution: Duplicate
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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We have one service desk project that supports 30+ clients.

      I would like to roll out the customer portal, but one major limitation is that customers can only see issues that they have personally logged. Our clients want to see a holistic view of all of their current issues

      I would like to see group level security implemented, so that user A from Client X can also see issues logged by user B from Client X.

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          Suggestion - JSDSERVER-377 As a service desk user I want to see issues logged by my colleagues

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              Unassigned Unassigned
              158c6ea5fc5c Mark Love
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