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  1. Jira Service Management Data Center
  2. JSDSERVER-3757

Email Threading not working when a status changes and other conditions

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    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Email threading is simply not working in many cases when an issue is transitioned or in various other notification conditions.

      It seems that the "In-Reply-To" header for update emails are not matching those of the original email. As such, they show up in Outlook/Gmail as separate emails which quickly flood your inbox.

      I believe the ideal action would be to have the header value match that of all notifications related to the same ticket-number.

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          Suggestion - JSDCLOUD-3757 Email Threading not working when a status changes and other conditions

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          Web Link PA-2425

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              Unassigned Unassigned
              defe9c04456e atlassian@itmethods.com
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