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  1. Jira Service Management Cloud
  2. JSDCLOUD-3757

Email Threading not working when a status changes and other conditions

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Email threading is simply not working in many cases when an issue is transitioned or in various other notification conditions.

      It seems that the "In-Reply-To" header for update emails are not matching those of the original email. As such, they show up in Outlook/Gmail as separate emails which quickly flood your inbox.

      I believe the ideal action would be to have the header value match that of all notifications related to the same ticket-number.

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              jdcruz Jason D'Cruz
              defe9c04456e atlassian@itmethods.com
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