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  1. Jira Service Management Data Center
  2. JSDSERVER-368

Referencing customer Issue numbers in My requests area

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
    • None
    • Customer Portal
    • None
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it

          Form Name

            [JSDSERVER-368] Referencing customer Issue numbers in My requests area

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010646 ] New: JAC Suggestion Workflow 3 [ 3646019 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664024 ] New: JAC Suggestion Workflow [ 3010646 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323095 ] New: Confluence Workflow - Public Facing v4 [ 2664024 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051869 ] New: JSD Suggestion Workflow - TEMP [ 2323095 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047237 ] New: JSD Suggestion Workflow [ 2051869 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279260 ] New: JSD Suggestion Workflow - TEMP [ 2047237 ]
            jonah (Inactive) made changes -
            Description Original: Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-368].
              {panel}

            Can the issue # (helpdesk-XXX) be referenced at the beginning of the ticket in the customer portal when in request view? The user would like to call out the ticket number without having to click on the issue and open it
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-368 [ JSDCLOUD-368 ]
            Marty made changes -
            Component/s New: Customer Portal [ 26191 ]
            Component/s Original: Customer Portal - My requests [ 38695 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 626422 ] New: JSD Suggestion Workflow [ 1279260 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              6a8d34554120 Katie O'Hern
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              Watchers:
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                Created:
                Updated:
                Resolved: