Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-3681

Customer's added to Service Desk Team can be mentioned

XMLWordPrintable

      Summary

      Customers cannot be mentioned by an Agent. Only users in Service Desk Team (other than those in Service Desk Customer) can be mentioned. When a customer is in Service Desk Customers, then you are not able to mention him. However, they can be mentioned if they are also added to the Service Desk Team.

      Steps to Reproduce

      1. Add a customer to a project
      2. Include him in the Service Desk Customers role
      3. As the customer, create a issue on the customer portal
      4. As an agent, internal try to mention him in that created ticket. You will not be able to.
      5. Add the customer now to Service Desk Team
      6. Go back to that ticket, and try to mention the customer in that ticket

      Expected Results

      You should not be able to mention the customer

      Actual Results

      You are able to mention the customer

            [JSDSERVER-3681] Customer's added to Service Desk Team can be mentioned

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304443 ] New: JAC Bug Workflow v3 [ 3126056 ]
            Owen made changes -
            Symptom Severity Original: Minor [ 14432 ] New: Severity 3 - Minor [ 15832 ]
            Partha made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 363186 ]
            Partha made changes -
            Remote Link New: This issue links to "Page (Extranet)" [ 363186 ]
            Delan Azabani (Inactive) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            UIS Original: 5 New: 3
            Rene C. [Atlassian Support] made changes -
            Affects Version/s New: 3.10.0 [ 75532 ]
            SET Analytics Bot made changes -
            UIS Original: 8 New: 5
            SET Analytics Bot made changes -
            UIS Original: 5 New: 8
            SET Analytics Bot made changes -
            UIS Original: 8 New: 5

              Unassigned Unassigned
              mriza Mohamed Riza (Inactive)
              Affected customers:
              9 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: