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Suggestion
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Resolution: Low Engagement
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3
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As an administrator I would like to restrict which request types would be available for customers by groups of customers.
- relates to
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- Closed
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- Gathering Interest
[JSDSERVER-3665] Customize the request types available by customer groups in Customer Portal.
Hi,
You can find this feature in our app Feature Bundle for Jira Service Management. Documentation is available here.
Appsvio Team
Pieter Kersten
added a comment - Same here! Given we have many different audiences:
- market leads, content managers, developers, project managers etc. etc.
- working in different areas of the business
- making use of different services)
the need for a feature to hide/show specific request forms and groups would be great value for our business.
Also our teams use different portals to date, which is becoming unmanageable and perceived to be overhead by the Global Service Desk and digital operations teams. We would love to move back to one portal for all requests.
Pieter Kersten
added a comment - Same here! Given we have many different audiences:
market leads, content managers, developers, project managers etc. etc.
working in different areas of the business
making use of different services)
the need for a feature to hide/show specific request forms and groups would be great value for our business.
Also our teams use different portals to date, which is becoming unmanageable and perceived to be overhead by the Global Service Desk and digital operations teams. We would love to move back to one portal for all requests. 
Roger Birong
added a comment - This feature would certainly be valuable. We're currently having to have different projects for different types of requests to perform this level of separation, which is tedious and not optimal.
Roger Birong
added a comment - This feature would certainly be valuable. We're currently having to have different projects for different types of requests to perform this level of separation, which is tedious and not optimal.
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center