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  1. Jira Service Management Data Center
  2. JSDSERVER-3662

Disable Help Center if a customer has access to only 1 Service Desk

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When customers only have access to 1 Service Desk, the Help Center page does not add any value over the Service Desk portal itself.
      In this situation, it would be convenient to be able to disable the Help Center all together.
      Unless the customers gains access to multiple Service Desks, where the Help Center will provide an overview of all the Service Desks they can get to.

            [JSDSERVER-3662] Disable Help Center if a customer has access to only 1 Service Desk

            Simon Strandvold added a comment -

            Any progress on this? I have a service project that is in Norwegian only, but the help center still has english as default language. This is just confusing, as i cant change the default language of the help center. 

            Simon Strandvold added a comment - Any progress on this? I have a service project that is in Norwegian only, but the help center still has english as default language. This is just confusing, as i cant change the default language of the help center. 

            UAlberta ESSI added a comment -

            We need the ability to disable the top level Help Center, regardless of if the user has access to more than one Service Desk.

            UAlberta ESSI added a comment - We need the ability to disable the top level Help Center,  regardless of if the user has access to more than one Service Desk.

            Deleted Account (Inactive) added a comment -

            Thanks Anatol! I'm gonna try this!

            Deleted Account (Inactive) added a comment - Thanks Anatol! I'm gonna try this!

            Harald Weiss added a comment -

            thanks Anatol! Exactly what we needed.

            Harald Weiss added a comment - thanks Anatol! Exactly what we needed.

            Anatol added a comment - - edited

            you can try https://marketplace.atlassian.com/plugins/com.itransition.csam.helpcenter-corrector/server/overview

            Anatol added a comment - - edited you can try  https://marketplace.atlassian.com/plugins/com.itransition.csam.helpcenter-corrector/server/overview

            Deleted Account (Inactive) added a comment -

            I have the same remark as Harald.

            Deleted Account (Inactive) added a comment - I have the same remark as Harald.

            Harald Weiss added a comment -

            Any updates on this? The Help Center is very irritating for our customers and makes no sense, as we only have 1 Project.

            Harald Weiss added a comment - Any updates on this? The Help Center is very irritating for our customers and makes no sense, as we only have 1 Project.

            JSzymik added a comment -

            Our company would benefit from disabling the Help Center. Thank you!

            JSzymik added a comment - Our company would benefit from disabling the Help Center. Thank you!

            laura.taitz@envizi.com added a comment -

            We also only have 1 service desk project and having a link to the Help Center portal is frustrating for users. We would therefore also really benefit from disabling the link if we have only 1 project. thanks

            laura.taitz@envizi.com added a comment - We also only have 1 service desk project and having a link to the Help Center portal is frustrating for users. We would therefore also really benefit from disabling the link if we have only 1 project. thanks

            Morgan Berthold added a comment -

            We only have 1 Service Desk project, but we've added others and then deleted them, perhaps thats part of the issue?

            Morgan Berthold added a comment - We only have 1 Service Desk project, but we've added others and then deleted them, perhaps thats part of the issue?

              Unassigned Unassigned
              mnassette MJ (Inactive)
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              62 Vote for this issue
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                Created:
                Updated: