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  1. Jira Service Management Data Center
  2. JSDSERVER-3640

Project permissions cannot be edited once JIRA Service Desk is Deactivated

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Summary

      Project permission cannot be edited after deactivating JIRA Service Desk as the permissions Service Desk Customer - Portal Access became Unknown security type (sd.customer.portal.only)

      Steps to Reproduce

      1. Give any permissions to Service Desk Customer - Portal Access
      2. Deactivate JIRA Service Desk
      3. Try to edit the permission scheme again

      Expected Results

      Permission scheme loads upon edit

      Actual Results

      Permission scheme becomes blank
      The below exception is thrown in the jira log file:

      2016-04-08 08:07:47.633805500 2016-04-08 08:07:47,622 http-nio-3005-exec-13 ERROR sysadmin 487x38780x3 kiq6n2 104.192.142.137 /rest/internal/2/managedpermissionscheme/10003 [c.a.p.r.c.error.jersey.ThrowableExceptionMapper] Uncaught exception thrown by REST service: null
2016-04-08 08:07:47.633807500 java.lang.NullPointerException
2016-04-08 08:07:47.633808500 	at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.buildGrants(ManagedPermissionSchemeHelperImpl.java:317)
2016-04-08 08:07:47.633808500 	at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.lambda$generatePermissionSchemeBean$4(ManagedPermissionSchemeHelperImpl.java:224)
2016-04-08 08:07:47.633853500 	at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl$$Lambda$1283/2703059.apply(Unknown Source)
2016-04-08 08:07:47.633853500 	at com.google.common.collect.Iterators$8.transform(Iterators.java:799)
2016-04-08 08:07:47.633854500 	at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:48)
2016-04-08 08:07:47.633859500 	at com.google.common.collect.Iterators.addAll(Iterators.java:362)
2016-04-08 08:07:47.633859500 	at com.google.common.collect.Lists.newArrayList(Lists.java:160)
2016-04-08 08:07:47.633860500 	at com.google.common.collect.Lists.newArrayList(Lists.java:144)
2016-04-08 08:07:47.633866500 	at com.atlassian.jira.permission.management.ManagedPermissionSchemeHelperImpl.generatePermissionSchemeBean(ManagedPermissionSchemeHelperImpl.java:238)

      Workaround

      Use a different permission scheme.

      Attachments

        Issue Links

          duplicates

          Suggestion - JSDSERVER-3324 Update Service Desk Documentation to Reflect that Project Permissions are Not As Relevant

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-3640 Project permissions cannot be edited once JIRA Service Desk is Deactivated

          • Low - Low priority issues
          • Closed
          was cloned as

          QUALITY-507 Loading...

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              Unassigned Unassigned
              nmohdkhalid Nabil
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              Dates

                Created:
                Updated:

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