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  1. Jira Service Management Data Center
  2. JSDSERVER-3324

Update Service Desk Documentation to Reflect that Project Permissions are Not As Relevant

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      https://confluence.atlassian.com/display/SERVICEDESK/JIRA+Service+Desk+permissions

      Update the documentation to reflect that normal JIRA Project Permissions are not honored in the same way with Service Desk Projects as they are in typical JIRA Projects. This is reflected in these two Service Desk Feature Requests:

      JSD-861: Jira Service Desk should not restrict Project actions
      JSD-931: Allow collaborators to modify issues dependent on their permissions

      The documentation does state:
      Each type of user displayed on the People tab of your service desk matches a JIRA project role, and the project permissions for each type of user are assigned to the JIRA project roles in the permission scheme

      However, it should be clear that just because a certain permission is granted in the Project's Permission Scheme, it doesn't mean that the permission is granted in the Service Desk Project according to the Service Desk Project Roles, and that the Service Desk Project Permission Scheme does not take precedence.

            [JSDSERVER-3324] Update Service Desk Documentation to Reflect that Project Permissions are Not As Relevant

            Maria Sobińska made changes -
            Resolution New: Invalid [ 6 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Oksana Levchuk made changes -
            Remote Link New: This issue links to "Bugfixing & feedback processing in Jira DC: JSDSERVER-3324 (Trello)" [ 652268 ]
            Oksana Levchuk made changes -
            Assignee Original: Karen Bywater [ kbywater@atlassian.com ] New: Maria Sobińska [ 3d67fbf19c8a ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012095 ] New: JAC Suggestion Workflow 3 [ 3647683 ]
            tinaturner made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 424506 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665962 ] New: JAC Suggestion Workflow [ 3012095 ]
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            Support reference count New: 1
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324799 ] New: Confluence Workflow - Public Facing v4 [ 2665962 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Wazza made changes -
            Assignee Original: Wazza [ wthompson ] New: Karen Bywater [ kbywater@atlassian.com ]
            Robin Reidl (Inactive) made changes -
            Labels Original: collaborators jira needs-investigation permission um New: collaborators jira needs-investigation permissions um

              3d67fbf19c8a Maria Sobińska
              kgrier kitkat (Inactive)
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                Created:
                Updated:
                Resolved: