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Suggestion
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Resolution: Low Engagement
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NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.
As a Service Desk Agent who writes a comment to the customer and misspelled words, i want to prevent that a new mail notification is send to the customer.
Please add a similar check box as i have in Confluence.
There are already feature request for JIRA Core. Because Service Desk use his own comment field (com.atlassian.servicedesk:service-desk-comment-field) it must also be implemented by Service Desk.
- is related to
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- Closed
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- Gathering Interest
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- Gathering Interest
- relates to
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- Closed
[JSDSERVER-3616] Add the ability to prevent email notification for minor comment changes
David Fronval
added a comment - I agree,it would be great to have a check box which let you choose if you want to fire a notification or not.
User case.
I am an editor,when I edit a page, I may generate anywhere from 10 to 40 comments on the same page in several hours. At the moment, I add a red comment in Edit mode. And, I only check the Notify Watcher check box with my last Save.
Instead of red comments, I tried to use the inline comment. The tool is very sleek; however, within less than an hour, the watchers complained by the plethora of notifications theyrecieved.
A simple check box Notify watcher On/Off on the inline comment UI would solve this issue.
I found a few JIRA issues related to problem
- JRASERVER-12306Edit comment - suppress e-mail notifications
JRASERVER-21896CLOSED As a commenter, I want to suppress email notifications of my comment to Watchers.
JSDSERVER-3616Add the ability to prevent email notification for minor comment changes
JRASERVER-24841Closed Ability to suppress notification whenadd new comment
David Fronval
added a comment - I agree,it would be great to have a check box which let you choose if you want to fire a notification or not.
User case.
I am an editor,when I edit a page, I may generate anywhere from 10 to 40 comments on the same page in several hours. At the moment, I add a red comment in Edit mode. And, I only check the Notify Watcher check box with my last Save.
Instead of red comments, I tried to use the inline comment. The tool is very sleek; however, within less than an hour, the watchers complained by the plethora of notifications theyrecieved.
A simple check box Notify watcher On/Off on the inline comment UI would solve this issue.
I found a few JIRA issues related to problem
JRASERVER-12306 Edit comment - suppress e-mail notifications
JRASERVER-21896 CLOSED As a commenter, I want to suppress email notifications of my comment to Watchers .
JSDSERVER-3616 Add the ability to prevent email notification for minor comment changes
JRASERVER-24841 Closed Ability to suppress notification whenadd new comment
Hi,
Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.
This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).
We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.
To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.
Regards,
Jira Service Management, Server & Data Center