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  1. Jira Service Management Data Center
  2. JSDSERVER-360

Support for grouping users by customer

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

      Jira users that belong to the same Customer group should be able to see each others issues.
      Also, a new field that populates with the Customer based on the user who created the issue would be useful.

          Form Name

            [JSDSERVER-360] Support for grouping users by customer

            Charlie Marriott made changes -
            Resolution Original: Done [ 17 ] New: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3012144 ] New: JAC Suggestion Workflow 3 [ 3647181 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665930 ] New: JAC Suggestion Workflow [ 3012144 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325833 ] New: Confluence Workflow - Public Facing v4 [ 2665930 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053435 ] New: JSD Suggestion Workflow - TEMP [ 2325833 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048537 ] New: JSD Suggestion Workflow [ 2053435 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280467 ] New: JSD Suggestion Workflow - TEMP [ 2048537 ]
            jonah (Inactive) made changes -
            Description Original: This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

            Jira users that belong to the same Customer group should be able to see each others issues.
            Also, a new field that populates with the Customer based on the user who created the issue would be useful.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-360].
              {panel}

            This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

            Jira users that belong to the same Customer group should be able to see each others issues.
            Also, a new field that populates with the Customer based on the user who created the issue would be useful.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-360 [ JSDCLOUD-360 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: affects-cloud group participants request sdt New: affects-cloud affects-server group participants request sdt

              Unassigned Unassigned
              57b2883d76f9 Eric White
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              200 Vote for this issue
              Watchers:
              128 Start watching this issue

                Created:
                Updated:
                Resolved: