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  1. Jira Service Management Data Center
  2. JSDSERVER-360

Support for grouping users by customer


    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

      Jira users that belong to the same Customer group should be able to see each others issues.
      Also, a new field that populates with the Customer based on the user who created the issue would be useful.

            Unassigned Unassigned
            57b2883d76f9 Eric White
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