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  1. JIRA Service Desk Server
  2. JSDSERVER-360

Support for grouping users by customer

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    • Feedback Policy:
      We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning out product roadmap. To understand how this piece of feedback will be reviewed, see An updated work flow for server feature suggestions.

      Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.

      Jira users that belong to the same Customer group should be able to see each others issues.
      Also, a new field that populates with the Customer based on the user who created the issue would be useful.

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              • Assignee:
                Unassigned
                Reporter:
                ewhite Eric White
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                  Updated:
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