NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.
This would be useful for Service Desk installations used by product Support Department rather than an internal help desk.
Jira users that belong to the same Customer group should be able to see each others issues.
Also, a new field that populates with the Customer based on the user who created the issue would be useful.
- is related to
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JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal
- Closed
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- Closed
[JSDCLOUD-360] Support for grouping users by customer
Hi everyone,
I have been watching this issue for a long time now because we are working on an add-on that touches this subject on many levels.
The add-on already solves some of the issues related to this problem. We are currently gauging interest in this feature so we can decide wether or not we should build a solution.
If you are waiting for a solution to this problem, we would greatly appreciate it if you would fill out this (3 questions) survey: http://addons.avisi.com/form/
Thank you,
Maarten
Hisham Dekmak
added a comment - Anyone is facing the issue JSD-3189 , or it's just me? 
Angus Law
added a comment - This is such an important issue. A good place to start might be email suffix, which would have the added benefit of requiring no manual work.
Angus Law
added a comment - This is such an important issue. A good place to start might be email suffix, which would have the added benefit of requiring no manual work. 
Adam Morrison
added a comment - +1 Hi,
We are using Security levels with groups and roles on Jira UI to do this very well.
But even if we can set security levels using Service Desk Customer - Portal Access, why are these security levels not used by the Customer Portal?
That would be a way...
Best regards
Scott Harman
added a comment - Also being able to support multiple levels, where Agents might be providing an interface and reporting issues for multiple different customers and will need to be across those issues.
Scott Harman
added a comment - Also being able to support multiple levels, where Agents might be providing an interface and reporting issues for multiple different customers and will need to be across those issues. 
Gary Pullis
added a comment - To those replying with "+1", hopefully you're also hitting the Vote for this issue link in the upper-right hand corner of the page. 
And, thanks for helping increase the priority of this issue.
Gary Pullis
added a comment - To those replying with "+1", hopefully you're also hitting the Vote for this issue link in the upper-right hand corner of the page.
And, thanks for helping increase the priority of this issue. 
Hi all,
Great news! Customer organisation is now available on cloud! To find out more about this feature, check out our blog post and documentations here.
This feature will also be available for Server in a future major server release.
On top of this we have also built public APIs so you can easily extend our feature to support your various usecases! Check out our API docs here.
On behalf of the JSD team I want to thank all of you for contributing to this ticket. Your comments, feedback and interviews have all formed the feature we release today.
— JIRA Service Desk Team