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  1. Jira Service Management Data Center
  2. JSDSERVER-3574

Update documentation for Editing and collaborating on issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Statement

      The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles.
      This is incorrect.
      https://confluence.atlassian.com/servicedeskserver031/editing-and-collaborating-on-issues-802165190.html

      Restrict a comment
      Apply viewing restrictions to a comment by selecting the open padlock icon (or if restrictions already apply).

      There is no such restriction since Service Desk 2.0, as comments can only be restricted by "Internal" or "Customer".

          Form Name

            [JSDSERVER-3574] Update documentation for Editing and collaborating on issues

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011659 ] New: JAC Suggestion Workflow 3 [ 3649164 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664874 ] New: JAC Suggestion Workflow [ 3011659 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325843 ] New: Confluence Workflow - Public Facing v4 [ 2664874 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053787 ] New: JSD Suggestion Workflow - TEMP [ 2325843 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049005 ] New: JSD Suggestion Workflow [ 2053787 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280184 ] New: JSD Suggestion Workflow - TEMP [ 2049005 ]
            jonah (Inactive) made changes -
            Description Original: h4. Problem Statement
            The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles.
            This is incorrect.
            https://confluence.atlassian.com/servicedeskserver031/editing-and-collaborating-on-issues-802165190.html

            {quote}
            Restrict a comment
            Apply viewing restrictions to a comment by selecting the open padlock icon (or if restrictions already apply).
            {quote}
            There is no such restriction since Service Desk 2.0, as comments can only be restricted by "Internal" or "Customer".             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-3574].
              {panel}

            h4. Problem Statement
            The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles.
            This is incorrect.
            https://confluence.atlassian.com/servicedeskserver031/editing-and-collaborating-on-issues-802165190.html

            {quote}
            Restrict a comment
            Apply viewing restrictions to a comment by selecting the open padlock icon (or if restrictions already apply).
            {quote}
            There is no such restriction since Service Desk 2.0, as comments can only be restricted by "Internal" or "Customer".
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-3574 [ JSDCLOUD-3574 ]
            Robin Reidl (Inactive) made changes -
            Fix Version/s New: 3.1.0 [ 56292 ]
            Fix Version/s New: 3.0.0 [ 54800 ]
            Resolution New: Fixed [ 1 ]
            Status Original: Open [ 1 ] New: Closed [ 6 ]

            Robin Reidl (Inactive) added a comment -

            Fixed in the JSD Server 3.0 & 3.1 spaces

            Robin Reidl (Inactive) added a comment - Fixed in the JSD Server 3.0 & 3.1 spaces

              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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                Created:
                Updated:
                Resolved: