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  1. Jira Service Management Data Center
  2. JSDSERVER-3574

Update documentation for Editing and collaborating on issues

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Statement

      The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles.
      This is incorrect.
      https://confluence.atlassian.com/servicedeskserver031/editing-and-collaborating-on-issues-802165190.html

      Restrict a comment
      Apply viewing restrictions to a comment by selecting the open padlock icon (or if restrictions already apply).

      There is no such restriction since Service Desk 2.0, as comments can only be restricted by "Internal" or "Customer".

            [JSDSERVER-3574] Update documentation for Editing and collaborating on issues

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              Unassigned Unassigned
              dleng Daniel Leng (Inactive)
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