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  1. Jira Service Management Cloud
  2. JSDCLOUD-3574

Update documentation for Editing and collaborating on issues

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Statement

      The documentation for "Editing and Collaborating on issues" still suggest that you can restrict comments in a Service Desk project by individual Project Roles.
      This is incorrect.
      https://confluence.atlassian.com/servicedeskserver031/editing-and-collaborating-on-issues-802165190.html

      Restrict a comment
      Apply viewing restrictions to a comment by selecting the open padlock icon (or if restrictions already apply).

      There is no such restriction since Service Desk 2.0, as comments can only be restricted by "Internal" or "Customer".

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          Suggestion - JSDSERVER-3574 Update documentation for Editing and collaborating on issues

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              2051614ef017 Joanna Kitanovic
              dleng Daniel Leng (Inactive)
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                Updated:
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